DCUBS

Biographical Details:

Anne Sinnott is the Executive Dean at DCU Business School. She joined the faculty of DCUBS in 1985. Prior to this she worked in both market research and in education. She holds a BA and Higher Diploma in Education from University College Dublin and an MBA and PhD from NUI, Galway. Her research interests include quality management, management of service businesses and customer service strategies. She is a member of the Quality Promotion board and is a quality assessor. She is currently involved in the Academic Framework for Innovation (AFI) project in DCU

Research Interests:

Research interests are in the areas of customer service, service marketing & management and service quality management. Current research projects include the development of a customer centric approach to policing; the application of service quality management to education and the application of service innovation techniques in financial services. As part of her previous post as Associate Dean for Teaching & Learning within the faculty, Anne was involved with the examination and promulgation of best teaching approaches.

Selected Peer Reviewed Journals

• Sinnott, A. 2002. The Consumer Sentiment of the Irish Nation. European Journal Of Marketing,
• Sinnott, A. 1998. "Communications Enhancement". Human Resource Management, 37, 3/4, pp221-234.
• Sinnott, A. 1997. "Human Resource Management in a Quality Context: Some Irish Evidence". Employee Relations, 19, 3, pp193-207.

Selected Chapters

• Sinnott, A. 1998. "Managing Human Resources in a Quality Context" . Human Resource Strategies

Selected Non-peer Reviewed Journals

• Anne Sinnott. .
• Sinnott, A. 2007. "Gaining Competitive Advantage through a Quality Culture: the Role of Human Resource Management". Research Paper Series, No.12, Dublin City University Business School.,
• Sinnott, A. 1996. "The Human Resource Implications of Quality Initiatives: Similarities and Differences in Manufacturing and Service Organisations". Proceedings of the First Conference on Management Research in Ireland, University College Cork, 12- 13 September.,
• Sinnott, A. 1996. "Gaining Competitive Advantage through a Quality Culture: the Role of Human Resource Management". Proceedings of the Eleventh Workshop on International Strategic Human Resource Management, Brussels, March.,
• Sinnott, S. 1996. "Communication Enhancement: A Process Dividend for the Organisation and the HRM Department?". Research Paper Series, No.18, Dublin City University Business School.,

• Sinnott, A., "Customer Service Strategies in Irish Organisations", Marketing Education Group Annual Conference, - , University of Ulster
• Sinnott, A., Dodds, WB, O¿Reilly, N, Lynch, J and Gannon, M, "The Irish Consumer Current Sentiments Toward Marketing", AMS Annual Conference, 30-MAY-03 - 02-JUN-03, Washington DC, U.S.A.
• Sinnott, A., Monks, K. and Buckley, F, "Quality Initiatives in Ireland: the Practice in Service Organisations", Workshop on Quality Management in Services VI, 15-APR-96 - 16-APR-96, Madrid, Spain
• Sinnott, A., Buckley, F. and Monks, K., "Implementing Quality Initiatives in Irish Organisations: Beneath the Veneer", First International Conference on HRM: the Inside Story, 01-APR-96 - 02-APR-96, Open University, Milton Keynes, U.K.
• Sinnott, A. Buckley, F. and Monks, K, "Quality Initiatives in Irish Organisations: the Human Resource Implications", Third Level Quality Network, 19-SEP-95 - 19-SEP-95, Limerick