DCUBS

Research Interests:

Business Continuity Management, Crisis Management, Emergency Management

Selected Peer Reviewed Journals

• Dr. Caroline McMullan. .
• Dr. Caroline M. McMullan Monica Kelly. 2012. Building Resilience Through Effective Business Continuity Management: Sharing Good Practice from an Irish Context. Emergency Management Review. 1, 1, pp28-41.
• McMullan, C, Palmer, A, Beggs, R, Keown-McMullan, C. 2000. Equity and repurchase intention following service failure. Journal Of Services Marketing, 14, 6 & 7
• McMullan, C. 1997. Crisis: When does a mole-hill become a mountain?. Disaster Prevention And Management, 6, 1
• McMullan C (nee Keown) Keown C. 1996. The Northern Ireland Wine Market: Challenges; Changes; and Characteristics. 7, 2, pp21-35.
• McMullan C. (nee Keown) Hegarty A. Keown C. 1996. Hierarchies of Discrimination: The Political, Legal and Social Prioritization of the Equality Agenda in Northern Ireland. Equal Opportunity International, 15, 2, pp1-26.
• McMullan C. (nee Keown) Keown C. & Casey, M. 1995. Purchasing Behaviour in the Northern Ireland Wine Market. British Food Journal, 97, 1, pp17-20.
• McMullan C. (nee Keown) Hegarty A & Keown C. 1994. Figuring Out Equality - An Analysis of Tribunal Remedies in Individual Complaints of Discrimination. 2, 1

Selected Chapters

• McMullan, C. 2010. Emergency Management in the Republic of Ireland: A rising tide has lifted all boats. . Comparative Emergency Management
• McMullan, C, Browne, M A. 1997. Crisis Avoidance through Proactive Project Management. Managing Risks in Projects

Selected Non-peer Reviewed Journals

• Dr. Caroline McMullan & Brendan MacConville. 2010. The Unknown and Unforeseeable: The challenge of managing health and safety when conserving historic buildings. Health and Safety Review, 15, pp17-20.
• Dr. Caroline McMullan. 2009. Emergency Management in Ireland: A rising tide on which all boats have been raised. Garda Review, 37, pp17-.
• McMullan C. (nee Keown) Keown C. 1993. Legislation Against Discrimination. Seirbhis Phoibli (Journal of the Department of Public Service), 14,

• McMullan, C, Palmer, A, Beggs, R, The Effects of Gender on Recovery from Service Failure, Academy of Marketing Annual Conference, 1999, - , Sterling
• McMullan, C, Palmer, A, Beggs, R, Service Failure and Customer Lifecycles: An Exploratory Study of Restaurant Customers' Repeat Buying, EMAC Annual Conference, 1998, - , Stockholm
• McMullan, C, Hegarty, A, Hierarchies of Discrimination: The Political, Legal and Social Prioritization of the Equality Agenda in Northern Ireland, American Law and Society Annual Conference, 1995, - , Toronto
• McMullan, C, Stewart, K, Slevin, C, Developing Real Hosts, Marketing Education Group Annual Conference, 1992, - , Salford
• McMullan, C., Town and Gown working Together: The Development of a National Emergency Response Review Template for Ireland. , Emergency Planning Society Symposium 2011, Glasgow., 04-JUL-11 - 06-JUL-11, Glasgow, Scotland
• MacConville, B. & McMullan, C., Balancing Heritage and Risk: How can conversation work be completed in a safe manner?, 1st International Conference on Safety and Crisis Management in the Construction, Tourism and SME Sectors (1st CoSaCM), 24-JUN-11 - 28-JUN-11, European University, Nicosia, Cyprus
• Kelly, M. & McMullan, C., Implementing Business Continuity Management ¿ Sharing Good Practice from an Irish Context., 1st International Conference on Safety and Crisis Management in the Construction, Tourism and SME Sectors (1st CoSaCM), 24-JUN-11 - 28-JUN-11, European University, Nicosia, Cyprus
• McMullan, C. & Baum, T., Crisis management: Towards a model of good practice for small to medium sized hotels., 1st International Conference on Safety and Crisis Management in the Construction, Tourism and SME Sectors (1st CoSaCM), 24-JUN-11 - 28-JUN-11, European University, Nicosia, Cyprus
• McMullan, C & Murray, N., Business Continuity Management in the Fire and Rescue Service in Ireland, Chief Fire Officers' Association Conference 2011, 04-MAY-11 - 05-MAY-11, Adare, Co Limerick
• McMullan C., Business Continuity Management in the Public Sector: The challenges and rewards., Major Emergency Management National Conference 2010, 07-OCT-10 - , Athlone
• McMullan, C., Emergency Management in the Republic of Ireland., In: FEMA ed.FEMA 13th Annual Emergency Management Higher Education Conference, 07-JUN-10 - 10-JUN-10, Emmitsburg
• McMullan, C., Preparing to Respond: Professional Development in Emergency Management, National Emergency Management & Flood Risk Management Summit, 25-MAY-10 - 26-MAY-10, Dublin
• McMullan C., Kelly M. & Murray, N., Building Resilience in Iarnród Éireann through effective Business Continuity Management., Strategic Safety, 24-NOV-09 - , Dublin
• McMullan C.Kelly M.& Murray N., Building Resilience in the Civil Defence through effective Business Continuity Management, Civil Defence Officers' Association Annual Conference 2009, 04-NOV-09 - 05-NOV-09, Cavan
• McMullan,C.& Baum,T., If you can keep your head when all about you are losing theirs¿(Kipling): What constitutes a crisis for hotel managers in Northern Ireland?, The 12th Annual Irish Academy of Management Conference, 02-SEP-09 - 04-SEP-09, Galway
• Kelly, M. & McMullan, C., Introducing effective business continuity management: a guide to BS25999, The 12th Annual Irish Academy of Management Conference, 02-SEP-09 - 04-SEP-09, Galway
• McMullan, C, Crisis Management in Small and Medium Sized Enterprises: Lessons from the Bombing of the Killyhevllin Hotel, Irish Academy of Management Annual Conference, 05-SEP-01 - 06-SEP-01, Derry
• McMullan, C, Stewart, K, Service Managment Education: Crafting Customer Care, Human Resource Management in the Hospitality Industry - Quality and Human Resources, 08-DEC-92 - 08-DEC-92, Brighton