DCUBS

Biographical Details:

Dr. Noel Carroll is a Postdoctoral researcher at the Irish Centre for Cloud Computing and Commerce (IC4). He is also a member of the Business Informatics Group (B.I.G) within the School of Computing. Noels research is currently focused on developing service analytics and methods which support the assessment of Cloud environments though a Cloud Service Index (CSI). He completed his PhD at Lero - the Irish Software Engineering Research Centre, University of Limerick which focuses on the emerging discipline of Service Science. His research explores methods to examine the socio-technical dynamics of complex service systems. The research examines Service Science initiatives and identifies methods to investigate the value of IT across service networks. He is particularly interested in applying organisational network analysis and actor-network theory to examine the socio-technical influence of IT on service dynamics. He has a number of publications which identifies the need to adopt a new analytical lens to model the impact of IT-enabled innovation within service networks. As part of his PhD, he had also worked on a European project: 'S-Cube'. S-Cube was a European Network of Excellence in Software Services and Systems (http://www.s-cube-network.eu/). Noel has also worked as a researcher at the Faculty of Technology, Policy and Management in Delft University of Technology, the Netherlands. There he investigated the application of serious gaming learning solutions to examine team strategy and interaction within a global supply chain environment. He has also completed a Masters (research) in Business on e-learning support within third level education in Ireland.

Research Interests:

Service Science, Cloud Computing, IT Service Management (ITSM), Service Analytics, Capability Maturity Models, Business Process Management, Social Network Analysis. Actor-Network Theory, Open Innovation, E-Learning, Design Science, Research Methodologies.

Selected Peer Reviewed Journals

• Carroll, N., Whelan, E., and Richardson, I. 2012. Service Science: an Actor Network Theory Approach. International Journal of Actor Network Theory and Technological Innovation (IJANTTI), 4(3), pp52-70.
• Carroll, N. 2011. Evaluating Online Asynchronous Support in the Institutes of Technology Ireland. The All Ireland Journal of Teaching and Learning in Higher Education (AISHE-J). 3, 2
• Carroll, N., Whelan, E. and Richardson, I. 2010. Applying Social Network Analysis to Discover Service Innovation within Agile Service Networks, Journal of Service Science. Volume 2, Issue 4,, pp225-244.

Selected Books

• Noel Carroll.
• Noel Carroll. Service Science: Examining the Socio-Technical Dynamics of Public Sector Service Network Innovation, Lambert Publishing, 2012.

Selected Chapters

• Carroll, N., Richardson, I., and Whelan, E.. 2012. Service Science: Exploring Complex Agile Service Networks through Organisational Network Analysis. Agile and Lean Service-Oriented Development: Foundations, Theory and Practice.
• Francois Hantry, Mike Papazoglou, Willem-Jan van den Heuvel, Rafique Haque, Noel Carroll, Eoin Whelan, Dimka Karastoyanova, Frank Leymann,Christos Nikolaou, Winfried Lammersdorf, Mohand-Said Hacid. 2010. Business Process Management. Service Research Challenges and Solutions for the Future Internet. S-Cube - Towards Engineering, Managing and Adapting Service-Based Systems, pp27-54.

Reviews

• Review committee: European Journal of Information Systems, Information Systems Journal, Service Science Journal, International Conference in Global Software Engineering, European Conference on Information Systems, International Conference on Cloud Computing and Services Science, Computer Journal, European Conference on Information Systems, 7th European Conference on Information Management and Evaluation ECIME 2013, International Conference on Information Systems Development, The Pacific Asia Conference on Information Systems, International Workshop on Principles of Engineering Service-Oriented Systems. 2012. .

• Beecham, S., Carroll, N., Noll, J., A Decision Support System for Global Team Management: Expert Evaluation REMIDI., International Workshop on Tool Support Development and Management in Distributed Software Projects co-located with 7th IEEE International Conference on Global Software Engineering (ICGSE 2012)., 27-AUG-12 - 30-AUG-12, Porto Alegre, Brazil
• Carroll, N., Whelan, E., and Richardson, I., Exploring the Implications of IT-enabled Relational Structures on Service Performance, Academic Conference - Understanding Complex Services through Different Lenses., 22-SEP-11 - 23-SEP-11, Cambridge Service Alliance Group, University of Cambridge, England.
• Carroll, N., Haque, R., Whelan, E., and Richardson, I. , Modelling Business Transactions across Service Supply Chain Networks., 20th International Conference on Information Systems Development (ISD2011), 24-AUG-11 - 26-AUG-11, Edinburgh, Scotland
• Carroll, N., and Wang, Y., Service Networks Performance Analytics: A Literature Review., Cloud Computing and Service Science Conference (CLOSER 2011), , 07-MAY-11 - 09-MAY-11, Noordwijkerhout, Netherlands
• Carroll, N., Richardson, I., and Whelan, E. , Service Science: Introducing The Need For Performance Analytics for Service Networks Evolution., Cloud Computing and Service Science Conference (CLOSER 2011)., 07-MAY-11 - 09-MAY-11, Noordwijkerhout, Netherlands.
• Carroll, N., Whelan, E. and Richardson, I., Application of Social Network Analysis to Service Networks Performance Analytics: A Literature Review. Lero Technical Report (Lero-TR-2010-06), , 01-DEC-10 - 01-DEC-10, University of Limerick
• Carroll, N., Whelan, E. and Richardson, I., Understanding the Value of Business Process Configuration., 3rd International Conference on Business Process and Service Computing (BPSC2010)., 27-SEP-10 - 28-AUG-10, Leipzig, Germany
• Carroll, N., Whelan, E., and Richardson, I., The Discovery of Agile Service Networks through the Use of Social Network Analysis., International Conference of Service Science (ICSS2010)., 13-MAY-10 - 14-MAY-10, Hangzhou, China.
• Carroll, N., Richardson, I., Whelan, E., Applying Social Network Analysis to Monitor Web-enabled Business Processes., 6th International Conference on Web Information Systems and Technologies (WEBIST)., 07-APR-10 - 10-APR-10, Valencia, Spain.
• Carroll, N., Enhancing Efficiency and Effectiveness of Online Asynchronous Support using Case-Based Reasoning within an Online Learning Environment, 16th International Conference on Information Systems Development (ISD 2007)., 29-AUG-07 - 31-AUG-07, Galway, Ireland.