Computing

Biographical Details:

Markus Helfert is Lecturer in Information Systems at the School of Computing, Dublin City University (Ireland). He holds a Doctor in business administration from the University of St. Gallen (Switzerland), a Master-Diploma in business informatics from the University Mannheim (Germany) and a Bachelor of Science from Napier University, Edinburgh (UK-Scotland). His research interests include Data Quality Management, Management Information Systems and Data Warehousing, Relationship Management, Logistics and Information System Architectures. Markus Helfert has authored academic articles and book contributions and has presented his work at international conferences including the International Conference on Information Quality (MIT-ICIQ), the International Workshop on 'Design and Management of Data Warehouses' (DMDW) and the International Conference for Business Informatics. In his recent research he developed a comprehensive concept for proactive data quality management in data warehouse systems. Carrying out several industrial projects, he has experiences in Information Systems Engineering, Logistics, Data-Warehousing and Data Quality Management. He worked in the competence centre �Data Warehousing� and was head of the competence centre �Relationship Management� at the Institute of Information Management - University of St. Gallen, where he completed research projects including a major data quality improvement program at one of the world-leading financial services companies. Markus Helfert has served as member of program committees and co-chaired the 2003 MIT International Conference on Information Quality. In 2000 he founded the Data-Warehouse-Forum St. Gallen as frequent event in data warehousing, which attracts more than 200 participants. For further details please refer to: http://www.computing.dcu.ie/~mhelfert/biographical/bib.html

Research Interests:

Information Management and Business Informatics, including Management Information Systems, Data Quality, Relationship Management and Logistics

Selected Peer Reviewed Journals

• Abdelaziz Khadraoui, Michel Leonard, Thanh Thoa Pham Thi, Markus Helfert:. 2009. A framework for compliance of legacy Information Systems with legal aspect,. 1, 1, pp15-26.
• Markus Helfert. 2009. Challenges of business processes management in healthcare - Experience in the Irish Healthcare Sector -. Business Process Management Journal,
• Levis, Mary, Brady, Malcolm, Helfert, Markus. 2008. Website Design Quality and Form Input Validation: An Empirical Study on Irish Corporate Websites. Journal Of Service Science And Management, 1, 1, pp91-100.
• Levis, Mary, Brady, Malcolm, Helfert, Markus. 2008. Total Quality Management Underpins Information Quality Management. 14, 1, pp172-178.
• Markus Helfert. 2008. Business Informatics: An Engineering Perspective on Information Systems. 7, , pp223-245.
• Mouzhi Ge, Markus Helfert. 2008. Effects of Information Quality on Inventory Management. 2, 2, pp176-191.
• Pham Thi, Thanh Thoa; Helfert, Markus:. 2007. Modelling Information Manufacturing Systems. J Agr Food Chem, International Journal of Information Quality, Vol. 1, 1, pp5-21.

Selected Books

• Filipe, Joaquim; Helfert, Markus; Shiskov, Boris. Proceedings of the International Conference on Software and Data Technologies (ICSOFT 2007), 2007.
• Helfert, Markus; Pham Thi, Thanh Thoa; Howard Duncan. Cases and Projects in Business Informatics - International Business Informatics Challenge 2006, Logos-Verlag, 2007.
• Filipe, Joaquim; Shiskov, Boris; Helfert, Markus. Proceedings of the International Conference on Software and Data Technologies (ICSOFT 2006), 2006.
• Martin Eppler, Markus Helfert (Eds.). Proceedings of the 8th International Conference on Information Quality, MIT, 2003.
• Markus Helfert. Proaktives Datenqualitätsmanagement in Data-Warehouse-Systemen -Qualitätsplanung und Qualitätslenkung, Logos-Verlag, 2002.

Selected Chapters

• Helfert, Markus. 2007. Aspects of Business Informatics. Cases and Projects in Business Informatics - International Business Informatics Challenge 2006, pp1-12.
• Helfert, M. 2005. Introducing Data Quality Management in Data Warehousing. In Information Quality, A Volume in the Advances in Management Information Systems, edited by Vladimir Zwass, Richard Wang, Elizabeth Pierce, Stuart Madnick, and Craig Fisher, To Be Published by M. E. Sharpe, Inc., pp135-150.
• Winter, M.; Herrmann, C.; Helfert, M. 2003. Datenqualitätsmanagement für Data-Warehouse-Systeme - Technische und organisatorische Realisierung am Beispiel der Credit Suisse. von Maur, E., Winter, R. (eds.), Data Warehouse Management: Das St. Galler Konzept zur ganzheitlichen Gestaltung der Informationslogistik, Springer, Heidelberg, 2003, pp221-224.
• Winter, M.; Helfert, M; Herrmann, C. 2002. Das metadatenbasierte Datenqualitaetssystem der Credit Suisse. von Maur, E.; Winter, R. (eds.): Vom Data Warehouse zum Corporate Knowledge Center, Physica-Verlag: Heidelberg 2002, pp161-171.
• Helfert, M., von Maur, E. 2001. A Framework for Planning and Controlling Data Quality in Data-Warehouse-Systems. Ulrike Lechner (ed.): mcm-institute Report 200-04 - The Open Space Symposium Softwaretrends.ch 2001, pp53-67.
• Helfert, Markus. 2000. Massnahmen und Konzepte zur Sicherung der Datenqualität. Jung, R., Winter, R. (eds.): Data-Warehousing-Strategie: Erfahrungen, Methoden, Visionen, Berlin et al.: Springer 2000, pp61-77.

Selected Non-peer Reviewed Journals

• Markus Helfert. 2007. Does Information Quality matter?. Running your Business, 6, pp26-27.
• Eppler, M.J., Helfert, M., Gasser, U. 2004. Information Quality: Organizational, Technological, and Legal Perspectives. Studies in Communication Sciences, 4, pp1-16.

• Helfert, M., Foley, O. Ge, M., Cappiello, C.:, Limitations of weighted sum measures accepted for Information Quality, 15thAmericas Conference on Information Systems, 06-OCT-09 - 09-OCT-09, USA
• Helfert, M., Foley, O. Ge, M., Cappiello, C., Analysing the Effect of Security on Information Quality Dimensions, 17th European Conference on Information Systems, 08-JUN-09 - 10-JUN-09, Milan, Italy
• Carlos Andre Reis Pinheiro, Markus Helfert, Artificial Neural Network and Social Network Analysis combined to enhance the customer loyalty process, International Workshop on Data Management for Wireless and Pervasive Communications in conjunction with the 23rd International Conference on Advanced Information Networking and Applications (AINA2009), 26-MAY-09 - 29-MAY-09, University of Bradford
• Owen Foley, Markus Helfert:, The Impact of Accessibility as an Information Quality Dimension, International Conference on Systems, Computing Sciences and Software Engineering (SCSS 08) 2008, 05-DEC-08 - 13-DEC-08, Connecticut, USA
• Owen Foley, Markus Helfert, The Impact of Accessibility as an Information Quality Dimension, 13th International Conference on Information Quality, 11-NOV-08 - 12-NOV-08, Cambridge, Massachusetts
• Dennis D. Fehrenbacher, Markus Helfert, An empirical research on the evaluation of data quality dimensions, 13th International Conference on Information Quality, 11-NOV-08 - 12-NOV-08, Cambridge, Massachusetts, 230 - 245
• Levis, Mary; Malcolm Brady; Markus Helfert, IQ Management: Review of an Evolving Research Area, 12th International Conference on Information Quality, 09-NOV-07 - 11-NOV-07, Cambridge, Massachusetts, USA
• Ge, Mouzhi; Helfert, Markus, A Review of Information Quality Research - Develop a Research Agenda, International Conference on Information Quality, 09-NOV-07 - 11-NOV-07, Cambridge, Massachusetts, USA
• Ge, Mouzhi; Helfert, Markus, A Framework to Address Effects of Information Quality on Decision Quality, 18th Annual International Information Management Association (IIMA) Conference, 16-OCT-07 - 19-OCT-07, Beijing, China
• Markus Helfert, Cinzia Cappiello, Analyzing data quality trade-offs in Data-Redundant System, In: Marco De Marco ed.itAIS 2007 IV Italian Conference of the Italian Chapter of AIS, 03-OCT-07 - 04-OCT-07, Venice - Italy
• Markus Helfert, Petr Doucek:, European projects, IDIMT 2007 15th Interdisciplinary Information Management Talks, 12-SEP-07 - 14-SEP-07, Budweis
• Pham Thi Thanh Thoa; Helfert, Markus, An Information System Quality Framework based on Information System Architectures, International Conference on Information Systems Development (ISD2007), 29-AUG-07 - 31-AUG-07, Galway
• Ge, Mouzhi; Helfert, Markus, A Review of Information Quality Assessment, In: G. Muntean, C. Brennan, R. Stadleir ed.IET China-Ireland International Conference on Information and Communications Technologies 2007 (CIICT2007), 28-AUG-07 - 29-AUG-07, Dublin, Ireland, 951 - 958
• Helfert, Markus, Teaching Information Quality Skills in a Business Informatics Programme, MIT Information Quality Industry Symposium, 18-JUL-07 - 19-JUL-07, Cambridge, Massachusetts, USA
• Ge, Mouzhi; Helfert, Markus, A Review of Information Quality Research in Information System and Decision Making, IADIS International Conference e-Society 2007, 03-JUL-07 - 06-JUL-07, Lisbon, Portugal
• Ge, Mouzhi; Helfert, Markus, Research Design to Evaluate Information Quality Effects on Decision Making, In: K.S. Soliman ed.International Business Information Management Conference (8th IBIMA), 20-JUN-07 - 22-JUN-07, Dublin, Ireland
• Helfert, Markus; Duncan, Howard:, Evaluating Information Systems and Business Informatics Curriculum, International Conference on Computer Systems and Technologies - CompSysTech'07, 14-JUN-07 - 15-JUN-07, Rousse, Bulgaria
• Ge, Mouzhi; Helfert, Markus, A theoretical model to explain effects of information quality awareness on decision making, 9th International Conference on Enterprise Information Systems, 12-JUN-07 - 15-JUN-07, Funchal, Madeira ¿ Portugal
• Helfert, Markus, An explorative study on introducing business processes management in healthcare, The Second AIS SIGSAND European Symposium on Systems Analysis and Design, 05-JUN-07 - 05-JUN-07, Gdańsk
• Pham Thi Thanh Thoa; Helfert, Markus, A review of quality frameworks in information systems, Information Systems Technology and its Applications 6th International Conference ISTA¿2007, 23-MAY-07 - 25-MAY-07, Kharkiv, Ukraine
• Owen Foley, Markus Helfert, A proposed framework for an objective metric with respect to the accessibility dimension of Data Quality, 12th annual conference of the UK Academy for Information Systems (UKAIS), 11-APR-07 - 12-APR-07, Manchester
• Mary Levis, Malcolm Brady, Markus Helfert, Applying Information Quality Concepts in a practical Healthcare setting, 12th annual conference of the UK Academy for Information Systems (UKAIS), 11-APR-07 - 12-APR-07, Manchester
• Ge, Mouzhi; Helfert, Markus, A Review of Factors Influencing Decision Making Scenarios - Applied to An Information Quality Experiment, 12th annual conference of the UK Academy for Information Systems (UKAIS), 11-APR-07 - 12-APR-07, Manchester
• Ge, Mouzhi; Helfert, Markus:, Assessing Information Quality in Group Decision Making, In: Soliman, Khalid S. ed.Internet & Information Systems in the Digital Age: Challenges and Solutions - Proceedings of the 7th International Business Information Management Conference, 14-DEC-06 - 16-DEC-06, Brescia, Italy
• Ge, Mouzhi; Helfert, Markus, A Framework to Assess Decision Quality Using Information Quality Dimensions, In: Talburt, John; Pierce, Elizabeth; Wu,Ningning; Campbell, Traci ed.11th International Conference on Information Quality, 07-NOV-06 - 09-NOV-06, Cambridge, Massachusetts, USA, 455 - 466
• Pham Thi, Thanh Thoa; Helfert, Markus; Duncan, Howard, The IASDO Model for Information Manufacturing Systems Modelling, 11th International Conference on Information Quality, 07-NOV-06 - 09-NOV-06, Cambridge, Massachusetts, USA, 207 - 219
• Helfert, Markus, Towards a Framework for Analyzing Process Management in Healthcare, In: Sun, Lingling; Wang, Xiaoujun; Guan Boran; Xiang, Tieming; Collier, Martin ed.Proceedings of the 2006 China-Ireland International Conference on Information and Communication Technologies, 18-OCT-06 - 19-OCT-06, Hangzhou, China, 421 - 442
• Aurelian Stănescu, Ioan Dumitrache, Markus Helfert, Howard Duncan, Adriana Mircea, Dan Gârlaşu, Mihnea Moisescu, Towards Holistic Approach for Business Informatics ¿ Oriented Skills Formation in the Knowledge Economy, ISPE International Conference on Concurrent Engineering - Research and Applications. Leading the Web in Concurrent Engineering (CE2006), 18-SEP-06 - 22-SEP-06, Antibes, France, 774 - 783
• Helfert, Markus. Doucek, Petr, European Projects - New Platform for Co-operation, In: Hoyer, Christoph, Chroust, Gehard ed.IDIMT 2006 14th Interdisciplinary Information Management Talks, 13-SEP-06 - 15-SEP-06, Budweis, Czech Republic, 299 - 308
• Zellner, Gregor; Helfert, Markus:, An attempt to design and model activities for student retention, In: Khalid S. Soliman (Ed.) ed.Managing Information in the Digital Economy: Issues & Solutions - Proceedings of the 6th International Business Information Management Association (IBIMA) Conference, 19-JUN-06 - 21-JUN-06, Bonn, Germany
• Helfert, Markus, Duncan, Howard:, Aspects on Information Systems Curriculum: A Study Program in Business Informatics, In: B. Donnellan, Larsen T., Levine L., DeGross J. ed.International Federation for Information Processing (IFIP), Volume 206, The Transfer and Diffusion of Information Technology for Organizational Resilience, 06-JUN-06 - 10-JUN-06, Galway, Ireland, 229 - 237
• O'Riain, C., Helfert, M:, Reasons for Disregarding Information Quality Management in Nursing Information Systems, ICIQ 2005, Nov 4-6 International Conference on Information Quality, 04-NOV-05 - 06-NOV-05, Cambridge, Massachusetts
• Helfert, M, Henry, P., Leist, S. and Zellner, G., Healthcare performance indicators: Preview of frameworks and an approach for healthcare process-development, International Business Information Management Conference, 05-JUL-05 - 07-JUL-05, Lisbon, Portugal
• Helfert, M., Leist, S., Zellner, G., Henry, P.:, Process improvement in healthcare based on critical performance indicators, Workshop "Potenziale des Informations- und Wissensmanagements", 24-JUN-05 - , Bern, Switzerland
• O'Riain, C., Helfert, M, Analysing Healthcare Information System Strategies in Europe, 10th UK Academy for Information Systems, 22-MAY-05 - 24-MAY-05, Newcastle, UK
• Helfert, M, Duncan, H., Business Informatics and Information Systems - Some indications of Differences in study programmes, 10th UK Academy for Information Systems, 22-MAY-05 - 24-MAY-05, Newcastle, UK
• Ó Riain C., Helfert, M:, An Evaluation of Data Quality related problem patterns in Healthcare Information Systems, IADIS Virtual Multi Conference on Computer Science and Information Systems (MCCSIS 2005), 04-MAY-05 - 07-MAY-05,
• Helfert, M.; Henry, P.,, Evaluating Reference Models in Healthcare - An Information System Architecture Approach-, 9th Annual Conference and Scientific Symposium Health Informatics Society Ireland, 09-NOV-04 - 10-NOV-04, Dublin
• Eppler, M.; Helfert, M., A classification and analysis of data quality costs, MIT International Conference on Information Quality, 05-NOV-04 - 07-NOV-04, c
• Eppler, M.; Helfert, M.; Neus, M.; Totterdell, N.; Dedeke, A.; Batini, C., Intercultural Issues and Challenges in Information and Data Quality Management, 8th International Conference on Information Quality MIT-ICIQ-03, 07-NOV-03 - 09-NOV-03, MIT, Cambridge, USA
• Markus Helfert, Session Chair 'Data Quality Case Studies', 8th International Conference on Information Quality (MIT-ICIQ-03), 07-NOV-03 - 09-NOV-03, MIT, Cambridge, USA
• Martin Eppler; Markus Helfert, Co-Chair, International Conference on Information Quality (MIT-ICIQ-03), 07-NOV-03 - 09-NOV-03, MIT, Cambridge, USA
• Helfert, M.; Heinrich, B., Analyzing Data Quality Investments in CRM ¿ A model-based approach, 8th International Conference on Information Quality (MIT-ICIQ-03), 07-NOV-03 - 09-NOV-03, MIT, Cambridge, USA
• Helfert, M., Data Quality Management for Data Warehouse Systems: Experiences at a Swiss Bank, Information Quality Conference 2003, 27-OCT-03 - 29-OCT-03, London, UK
• Helfert, M., Organizational Aspects of Data Quality Management, German Information Quality Management Conference & Workshop 2003, 19-OCT-03 - 21-OCT-03, Frankfurt, Germany
• Heinrich, B.; Helfert, M.:, Nützt Datenqualität wirklich im CRM? - Wirkungszusammenhänge und Implikationen., International Conference for Business Informatics 2003, 17-SEP-03 - 19-SEP-03, Dresden, Germany
• Helfert, M.; Herrmann, C.; Zellner, G., Customer Regain Management in E-Business: Processes and Measures, 8th Collaborative Electronic Commerce Technology and Research Conference CollECTeR (Europe), 24-JUN-03 - , National University of Ireland, Galway
• Winter, M.; Helfert, M; Herrmann, C., Das metadatenbasierte Datenqualitaetssystem der Credit Suisse, Data Warehousing 2002, 12-NOV-02 - 13-NOV-02, Friedrichshafen, Germany
• Markus Helfert, Session Chair "The Application and Extension of Information Product Maps", Seventh International Conference on Information Quality, 08-NOV-02 - 10-NOV-02, MIT, Cambridge, USA
• Helfert, M.; Choinowski, S., Architectures of the information Age, Conference of Swiss Oracle User Group (SOUG), 05-JUL-02 - , Neuchâtel, Switzerland
• English, L; Gebauer, M.; Helfert, M.; Jarke, M.; Winter, R.:, Panel Discussion "Data Quality Management: Cost Driver or Competitive Advantage?",, 8th Data-Warehouse-Forum St. Gallen, 10-JUN-02 - , St. Gallen, Switzerland
• Helfert Markus, Datenqualität - eine Herausforderung im CRM, Euroforum - Customer Relationship Management in Versicherungen, 04-JUN-02 - 05-JUN-02, Zurich, Switzerland
• Helfert, M.; Zellner, G.; Sousa, C., Data Quality Problems and Proactive Data Quality Management in Data-Warehouse-Systems, BITWorld 2002, 02-JUN-02 - 05-JUN-02, Guayaquil - Ecuador
• Helfert, M.; Herrmann, C., Proactive data quality management for data warehouse systems,, 4th International Workshop on 'Design and Management of Data Warehouses' (DMDW'2002), in conjunction with CAiSE 2002, 27-MAY-02 - , Toronto, Ontario Canada
• Auth, G., von Maur, E., Helfert, M., A Model-based Software Architecture for Metadata Management in Data Warehouse Systems, 5th International Conference on Business Information Systems (BIS '02), 24-APR-02 - 25-APR-02, Poznan, Poland
• Helfert Markus, The Case for Data Quality Management, Trillium Launch Event Switzerland - Enterprise Data Quality, 05-MAR-02 - , Zurich, Switzerland
• Helfert, M., von Maur, E., A Strategy for Managing Data Quality in Data Warehouse Systems, Sixth International Conference on Information Quality, 02-NOV-01 - 04-NOV-01, MIT, Cambridge, USA
• Helfert, M., von Maur, E., A Framework for Planning and Controlling Data Quality in Data-Warehouse-Systems, Business Strategy Based Software Engineering, Softwaretrends.ch 2001, 20-SEP-01 - 22-SEP-01, Gersau, Switzerland
• Helfert, Markus, Spezifikation und Messung der Datenqualität in Data-Warehouse-Systemen - Vorstellung des Dissertationsprojektes, Doctoral Consortium im Vorfeld der WI-IF 2001 - Kolloquium für Doktoranden der Wirtschaftsinformatik, 18-SEP-01 - , Günzburg, Germany
• Helfert, Markus, Operative Data Quality Management in Data-Warehouse-Systems, Irish Academy of Management Annual Conference, 06-SEP-01 - 07-SEP-01, University of Ulster, Ireland
• Helfert, Markus, Managing and Measuring Data Quality in Data Warehousing,, World Multiconference on Systemics, Cybernetics and Informatics, 22-JUL-01 - 25-JUL-01, Orlando, Florida, USA
• Helfert, M., Radon, R., An Approach for Information Quality measurement in Data Warehousing, 2000 MIT Conference on Information Quality, 20-OCT-00 - 22-OCT-00, MIT, Cambridge USA