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DCU Apps Gmail Help

Below you will find links to information to get you started with your DCU Apps Gmail account.

Gmail FAQs

What is Gmail ? Answer..

Gmail is Google’s email program. Gmail provides more than 6 gigabytes of storage and contains features such as integrated chat, labels, filters, and search. If you are new to Gmail see one or more of Google's getting started guides below

  1. Quicktime Gmail Overview
  2. Gmail Tutorial
  3. More Elearning Videos

Where do I log into my DCU Apps Gmail account ? Answer..

You can login directly here http://login.mail.dcu.ie

Login with your DCU username (e.g. bloggsj5) and your DCU registration/network/moodle/portal password.

Who do I contact for support ? Answer..

If you have a problem with your password or accessing your account the please contact the college for support - see our DCU Apps support page.

Links to help with use of the applications is also available from the support page.

I am very concerned about the security and privacy of my information hosted by Google ? Answer..

These are very valid and common concerns for users of Google Apps.

Google have a number of resources available to address these issues.

  1. Security and Privacy FAQ
  2. Privacy Center

What if I already have a personal Gmail account ? Answer..

DCU Apps is a separate account that allows you to send and receive Gmail (Google email) using your @mail.dcu.ie email address. Your DCU Apps account provides the benefits of Gmail in an ad-free environment.

You may also use a customised from address to combine your other personal email accounts into your DCU Apps gmail account.

Are themes available in my DCU Apps Gmail account ? Answer..

Yes .. More Information is available here.

There are 2 things to be aware of

  1. They are only available in the latest browsers. See the information link above for details.
  2. Themes are considered a pre-release feature. And Google says of these features
    "These features should be considered in testing for Google Apps, and we are unfortunately unable to offer support for these specific features."
    So we have enabled themes but they are unsupported by Google in the DCU Apps environment. This means if you have problems with themes or if they do not work as expected there is nothing we can do.

Why can't I log into my DCU Apps account through the Google site? Answer..

DCU Apps is DCU's installation of the Google Apps for Education software suite, which Google offers to educational institutions and non-profit organizations. Due to account customisation and security requirements, users must log in through DCU's authentication system.

How will I control spam ? Answer..

Your new DCU Gmail account will be protected from spam by Google’s antispam software. There will be a spam label below to inbox to check if mail has been incorrectly marked as spam. You will no longer receive the spam reports from the DCU spam system.

Further information from Google

Can I use other email programs to access my DCU Apps email ? Answer..

Yes.

You can access your DCU Apps Gmail account using POP, IMAP, and mobile email programs.

The google instructions for POP/IMAP/Mobile access refer to username@gmail.com. In your case this will be your full DCU mail address (e.g. Joe.Bloggs5@mail.dcu.ie). Your password will be your original registration/DCU network password.

Why do I need two passwords ? Answer..

There are two passwords associated with your DCU Apps Gmail account depending on how you access your mail. One is your DCU registration/network/moodle password - used for web access. The other is a local google password used for IMAP/POP/Talk client access. These passwords are both set to be the same initially - your original registration password.

If you never change your DCU network password then your 2 passwords will always be the same.

When accessing your account using a web browser on a PC or phone your username is the short version (e.g. bloggsj5) and you will always use your DCU network password.

When accessing your account using a client (IMAP/POP/Desktop Talk) your username is your full email address (e.g.Joe.Bloggs5@mail.dcu.ie) and the password is stored locally on google - your original registration password.

Why is it that my DCU Apps account doesn’t have the same applications as my personal Gmail account? Answer..

Your DCU Apps account is part of a software suite called Google Apps for Education, which Google offers to educational institutions and non-profit organizations. Google decides which services to include in the Google Apps for Education software suite.

What if I want to use a Google program that is not offered through DCU Apps? Answer..

If you wish to use a Google program that is not included in DCU Apps, such as Google Groups, you can use your personal Gmail account. If you do not have a personal Gmail account, you can sign up for one at www.gmail.com.

How do I use Google Chat ? Answer..

Chat help is provided by Google here.