Service Desk - FAQ Page | Information Systems Services

Staff FAQ's

We have compiled a collection of the most frequently logged issues through our ticket system and servicedesk.

If you are encountering a problem with a topic mentioned below you should be able to follow to the links to a quick & simple solution.

If you cannot find your issue below, or we do not cover your problem in the links provided, you can log a ticket and we will deal with your issue as soon as we can.

Gmail (DCU Apps)

• DCU Apps Guidelines/Information

Elevated User Rights (Privilege Guard)

• Elevated User Rights Guidelines/Information

Loop

• Sign-in to LOOP
• Loop Video Tutorial
• Loop For Staff
• Loop For Students

Course Builder

• Course Builder Login & Information

Password Changes

• Password Changes Guidelines/ Information

Eduroam (Wireless Network)

• Eduroam Guidelines/Information

Procurement - PC/Laptop/Apple/Software

• Information & Forms for Procurement 

Student FAQ's

We have compiled a collection of the most frequently logged issues through our ticket system and our servicedesk.

If you are encountering a problem with a topic mentioned below you should be able to follow to the links to a quick & simple solution.

If you cannot find your issue below, or we do not cover your problem in the links provided, you can log a ticket and we will deal with your issue as soon as we can.

Printing

• How do I top up my Paper Cut Account?
• Printer Locations & Rates
• Can I print directly from my laptop?
• General Printing Information

Loop

• Loop Course for Students
• Loop Video Tutorials for Students
• Loop FAQ's

Password Changes

• Network Password Change for Students 

Eduroam (Wireless Network)

• Eduroam Guidelines/Information

Computer Labs

• Computer Labs Information