Registry

Module Specifications

Current Academic Year 2012 - 2013
Please note that this information is subject to change.

Module Title	Business Communication Skills
Module Code	CA246
School	School of Computing
Online Module Resources
Module Co-ordinator	Semester 1: Rory O'Connor Semester 2: Rory O'Connor Autumn: Rory O'Connor
NFQ level	8	Credit Rating	5
Pre-requisite	None
Co-requisite	None
Compatibles	None
Incompatibles	None

Description

This purpose of this module is to enable students to communicate effectively in business settings, to teach students effective presentation skills and to prepare students for the workplace, and in particular INTRA.

Learning Outcomes

1. An understanding of what is required for, and the barriers to, good communication.
2. An understanding of the importance of grammar and clear writing in written reports
3. An ability to write a short business e-mails & business letter
4. An understanding of the structure of reports, and report writing style
5. An ability to design and write good presentation slides
6. An ability to make good presentations to small audiences
7. An understanding of communication in working teams
8. An understanding of workplace relationships, and the students role during INTRA
9. An appreciation of the skills and knowledge to be acquired during INTRA
10. An understanding of how to study IT service management during INTRA

Workload	Full-time hours per semester
*Type*	*Hours*	*Description*
Lecture	24	Lecture
Independent learning	51	Independent learning time
Total Workload: 75

All module information is indicative and subject to change. For further information,students are advised to refer to the University's Marks and Standards and Programme Specific Regulations at: http://www.dcu.ie/registry/examinations/index.shtml

Indicative Content and Learning Activities

The types of communication; verbal & nonverbal communication. Who are the listeners/readers? Good listening. Small group communication. Asking questions and offering criticism; dealing with criticism. Communication in multicultural settings. The difference between the written and spoken word; grammar. Writing business e-mails & memos; e-mail etiquette. Documentation. The structure of reports. Report writing. How to deliver a presentation. Presentation techniques. Writing effective presentation slides. Overcoming nervousness. Communicating technical material to a non-technical audience. Teamwork & leadership; diversity; avoiding group think. Workplace relationships. Dealing with difficulties. Networking. The purpose of INTRA. The student as apprentice and as employee. What the student should aim to get from INTRA, and how best to do so. INTRA reports. Relating to academic supervisor. Learning about IT service management. Overview of IT service management..

Assessment Breakdown
Continuous Assessment	100%	Examination Weight	0%

Course Work Breakdown
Type	Description	% of total	Assessment Date

Reassessment Requirement
Resit arrangements are explained by the following categories; 1 = A resit is available for all components of the module 2 = No resit is available for 100% continuous assessment module 3 = No resit is available for the continuous assessment component
This module is category 2

Indicative Reading List

Other Resources

None

Array

Programme or List of Programmes

BSSA

Study Abroad (DCU Business School)

BSc in Enterprise Computing

SHSA

Study Abroad (Science & Health)

Timetable this semester: Timetable for CA246

Date of Last Revision