Registry

Module Specifications

Current Academic Year 2012 - 2013
Please note that this information is subject to change.

Module Title	Business Process Management
Module Code	MT530A
School	DCUBS
Online Module Resources
Module Co-ordinator	Semester 1: terry obrien Semester 2: terry obrien Autumn: terry obrien
Module Teacher	terry obrien
NFQ level	8	Credit Rating	5
Pre-requisite	None
Co-requisite	None
Compatibles	None
Incompatibles	None

Description

The objective of this module is to provide participants with a number of concepts and methods that enable them to analyse and improve business processes and put structure onmessy real-world problems where there exist a variety of actors, objectives and worldviews. The module also aims to expose participants to the importance of good project management and management of the change process.

Learning Outcomes

1. Research an activity analysis or problem structuring methodology and present your findings to the class.
2. Apply a process analysis or problem structuring methodology to a real-life situation.
3. Research and write up an essay that analyses the structure of a specific business process ormessy real-world situation.
4. Examine a number of different thinking approaches, activity analysis techniques, problem structuring methodologies, and decision making concepts.

Workload	Full-time hours per semester
*Type*	*Hours*	*Description*
Lecture	24	formal lecture and/or classroom session
Group work	30	research, prepare and make two group presentations
Independent learning	45	reading pre and post class
Assignment	26	research and write up individual essay
Total Workload: 125

All module information is indicative and subject to change. For further information,students are advised to refer to the University's Marks and Standards and Programme Specific Regulations at: http://www.dcu.ie/registry/examinations/index.shtml

Indicative Content and Learning Activities

Business Processes.
Horizontal processes vs. vertical functions, internal and external customer, white space, silo syndrome.

Continuous Improvement.
Total Quality Management, kaizen, JIT.

Discontinuous Improvement.
Business process reengineering, six sigma.

Soft Approaches.
Soft systems methodology, cognitive mapping.

Assessment Breakdown
Continuous Assessment	100%	Examination Weight	0%

Course Work Breakdown
Type	Description	% of total	Assessment Date
Group presentation	research and present on a process analysis methodology	15%	Once per semester
Group presentation	analyse a business process situation and present the results of your analysis	15%	Once per semester
Essay	analyse and write up a process analysis or problem situation in your organisation	70%	Once per semester

Reassessment Requirement
Resit arrangements are explained by the following categories; 1 = A resit is available for all components of the module 2 = No resit is available for 100% continuous assessment module 3 = No resit is available for the continuous assessment component
This module is category 1

Indicative Reading List