Registry

Module Specifications

Current Academic Year 2012 - 2013
Please note that this information is subject to change.

Module Title	Strategic Operations
Module Code	MT588
School	DCUBS
Online Module Resources
Module Teacher	Declan Carew
NFQ level	8	Credit Rating	5
Pre-requisite	None
Co-requisite	None
Compatibles	None
Incompatibles	None

Description

The aim of this module is to provide an understanding of the relationship of operations strategy to business strategy and to provide an introduction to the concepts, processes and methods of managing and controlling operations in manufacturing and service environments.

Learning Outcomes

1. Evaluate and describe the nature and differences between operations management and operations strategy
2. Critically appraise the differences between services and products
3. Discuss and criticise the significant factors in the design of operations
4. Comprehend and show the role the customer plays in services operations
5. Determine and illustrate the importance of measuring and managing the creation of service operations
6. Critically show how successful companies have designed and implemented operation strategies

Workload	Full-time hours per semester
*Type*	*Hours*	*Description*
Assignment	25	assignment research and writeup
Lecturer-supervised learning (contact)	24	direct lecture and class discussions
Examination	25	study and preparation
Independent learning time	51	No Description
Total Workload: 125

All module information is indicative and subject to change. For further information,students are advised to refer to the University's Marks and Standards and Programme Specific Regulations at: http://www.dcu.ie/registry/examinations/index.shtml

Indicative Content and Learning Activities

* Introduction and Context.
From high-tech manufacturing to high-touch services.

* Service and Operations Strategy and Competitiveness.
* Operations Management and the Analysis, Design and Improvement of Products, Services and Processes.

* The Service Enterprise and Service Strategy.
* Manufacturing and the Operations Process.

* Major Operations Systems and Systems Inter-relationships in Manufacturing and Services Operations.
* Performance, Quality and Continuous Improvement.

* New Technology Drivers and Enablers and their impact on Services and Manufacturing Operations.

Assessment Breakdown
Continuous Assessment	50%	Examination Weight	50%

Course Work Breakdown
Type	Description	% of total	Assessment Date
Project	n/a	50%	n/a

Reassessment Requirement
Resit arrangements are explained by the following categories; 1 = A resit is available for all components of the module 2 = No resit is available for 100% continuous assessment module 3 = No resit is available for the continuous assessment component
This module is category 1

Indicative Reading List

Other Resources

None

Array

Programme or List of Programmes

MBA

Masters in Business Administration -GrpA

MBAB

Masters in Business Administration -GrpB

MBAE

Masters in Business Administration

PBSSA