Registry

Module Specifications

Current Academic Year 2012 - 2013
Please note that this information is subject to change.

Module Title	Management of Operations
Module Code	OSC10
School	Oscail
Online Module Resources
NFQ level	9	Credit Rating	15
Pre-requisite	None
Co-requisite	None
Compatibles	None
Incompatibles	None

Description

This is the core module for the MSc in Management of Operations programme

Learning Outcomes

1. Discuss the importance of the principles and practice of selected topics in Operations Management including for example process design, inventory management, supply chain management
2. Use a series of provided toolkits for designing and managing operations functions
3. Demonstrate the use of product and service development techniques
4. Discuss the principles of building a service system and how to improve of the processes of delivering these services.
5. Critically appraise the challenges managers face in a service organisation.
6. Critique managerial and technical insights to manage and operate service systems.
7. Determine how to provide an effective service using operations, marketing, and human resource management synergistically
8. Obtain an awareness of the entrepreneurial opportunities in services
9. Evaluate the principles and practice of operations strategy development and management
10. Determine a set of approaches required to formulate and execute an operations strategy
11. Appraise a series of frameworks for integrating the knowledge of various Operational Management activities and functions developed elsewhere in the programme

Workload	Full-time hours per semester
*Type*	*Hours*	*Description*
Directed learning	40	Study the course notes and core text book
Independent learning time	200	Source and read the additional material referenced in course notes
Moodle discussion	25	Use the online discussion forum to discuss questions related to the assignment and the course material
Tutorial	10	Online tutorial using WIMBA
Assignment	100	Prepare an assignment according to the given criteria
Total Workload: 375

All module information is indicative and subject to change. For further information,students are advised to refer to the University's Marks and Standards and Programme Specific Regulations at: http://www.dcu.ie/registry/examinations/index.shtml

Indicative Content and Learning Activities

Management of Operations sub module.
• Product and Process Design• New Product Development• Process, Layout and Flow• Job Design• Planning, Control and Scheduling• Capacity Management• Inventory Management• Just In Time• Quality Management• Total Quality Management.

Operations Strategy sub module.
• The two perspectives• Content and process• Time, trade-offs and targeting• Capacity, Configuration and dynamics• Supply relationships and behaviour• Choice and implementation• Organisation and role• Development and improvement• Product and service development• Fit, sustainability and risk.

Service Management sub module.
• Introduction to Service Operations Management• The service concept• Customer and Supplier relationships• Customer Expectations and Satisfaction• Managing Supply Relationships• Service Processes• Resource Utilisation• Performance Measurement and Management• Service Strategy and Culture.

Assessment Breakdown
Continuous Assessment	100%	Examination Weight	0%

Course Work Breakdown
Type	Description	% of total	Assessment Date
Other	Online discussions for Management of Operations sub module	7%	n/a
Project	Individual project on a key topic for Management of Operations	26%	n/a
Other	Discussion forum for Service Management	7%	n/a
Assignment	Project on a key topic for Service Management	26%	n/a
Other	Online discussion forum exercise for Operations Strategy	7%	n/a
Report (s) (written / oral)	Investigate and report on a key topic for Operations Strategy	27%	n/a

Reassessment Requirement
Resit arrangements are explained by the following categories; 1 = A resit is available for all components of the module 2 = No resit is available for 100% continuous assessment module 3 = No resit is available for the continuous assessment component
This module is category 1

Indicative Reading List

Slack, N., Chambers, S., Johnston, R.: 2006, Operations Management,, 5th, Prentice Hall,,
Johnston, R., Clark, G.: 2008, Service Operations Management: Improving Service Delivery, 3rd, FT Prentice Hall,
Slack, N., Lewis, M.: 2010, Operations Strategy, 3rd, Prentice Hall,

Other Resources

None

Array

Programme or List of Programmes

MOPSA

MSc in Management of Operations

PGSM

Single Module Postgrad. Prog. (Oscail)

Timetable this semester: Timetable for OSC10

Date of Last Revision

08-DEC-10

Archives: