Module Specifications

Current Academic Year 2013 - 2014

Please note that this information is subject to change.

Module Title Management of Operations
Module Code OSC10
School Open Education
Online Module Resources

Module TeacherNo Teacher Assigned
NFQ level 9 Credit Rating 15
Pre-requisite None
Co-requisite None
Compatibles None
Incompatibles None
This is the core module for the MSc in Management of Operations programme

Learning Outcomes
1. Discuss the importance of the principles and practice of selected topics in Operations Management including for example process design, inventory management, supply chain management
2. Use a series of provided toolkits for designing and managing operations functions
3. Demonstrate the use of product and service development techniques
4. Discuss the principles of building a service system and how to improve of the processes of delivering these services.
5. Critically appraise the challenges managers face in a service organisation.
6. Critique managerial and technical insights to manage and operate service systems.
7. Determine how to provide an effective service using operations, marketing, and human resource management synergistically
8. Obtain an awareness of the entrepreneurial opportunities in services
9. Evaluate the principles and practice of operations strategy development and management
10. Determine a set of approaches required to formulate and execute an operations strategy
11. Appraise a series of frameworks for integrating the knowledge of various Operational Management activities and functions developed elsewhere in the programme

Workload Full-time hours per semester
Type Hours Description
Directed learning40Study the course notes and core text book
Independent learning time200Source and read the additional material referenced in course notes
Moodle discussion25Use the online discussion forum to discuss questions related to the assignment and the course material
Tutorial10Online tutorial using WIMBA
Assignment100Prepare an assignment according to the given criteria
Total Workload: 375

All module information is indicative and subject to change. For further information,students are advised to refer to the University's Marks and Standards and Programme Specific Regulations at:

Indicative Content and Learning Activities
Management of Operations sub module.
• Product and Process Design• New Product Development• Process, Layout and Flow• Job Design• Planning, Control and Scheduling• Capacity Management• Inventory Management• Just In Time• Quality Management• Total Quality Management.

Operations Strategy sub module.
• The two perspectives• Content and process• Time, trade-offs and targeting• Capacity, Configuration and dynamics• Supply relationships and behaviour• Choice and implementation• Organisation and role• Development and improvement• Product and service development• Fit, sustainability and risk.

Service Management sub module.
• Introduction to Service Operations Management• The service concept• Customer and Supplier relationships• Customer Expectations and Satisfaction• Managing Supply Relationships• Service Processes• Resource Utilisation• Performance Measurement and Management• Service Strategy and Culture.

Assessment Breakdown
Continuous Assessment100% Examination Weight0%
Course Work Breakdown
TypeDescription% of totalAssessment Date
OtherOnline discussions for Management of Operations sub module7%n/a
ProjectIndividual project on a key topic for Management of Operations26%n/a
OtherDiscussion forum for Service Management7%n/a
AssignmentProject on a key topic for Service Management26%n/a
OtherOnline discussion forum exercise for Operations Strategy7%n/a
Report (s) (written / oral)Investigate and report on a key topic for Operations Strategy27%n/a
Reassessment Requirement
Resit arrangements are explained by the following categories;
1 = A resit is available for all components of the module
2 = No resit is available for 100% continuous assessment module
3 = No resit is available for the continuous assessment component
This module is category 1
Indicative Reading List
  • Slack, N., Chambers, S., Johnston, R.: 2010, Operations Management,, 6th, Prentice Hall,,
  • Johnston, R., Clark, G.: 2012, Service Operations Management: Improving Service Delivery, 4th, FT Prentice Hall,
  • Nigel Slack, Mike Lewis,: 0, Operations Strategy, 3rd, Pearson Education, 978-0-273-74044-5
Other Resources
Programme or List of Programmes
MOPSAMSc in Management of Operations
MOPSADGraduate Dip in Mgtment of Operations
MOPSFMSc. in Operations Management
PGSMSingle Module Postgrad. Prog. (Oscail)
Timetable this semester: Timetable for OSC10
Date of Last Revision08-DEC-10