Student Information

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ATTENTION FIRST YEARS! Full information on computing resources at DCU (and how to use them) is available below!

DCU offers a number of online resources customised for you. These include:

The Information Systems & Services (ISS) are responsible for PC labs across campus. We aim to have the maximum number of machines available to and help you in any way we can in the use of our facilities.

NB Computer Applications and Electronic Engineering Students

The username and password given to you at registration gives you an account to login to any of the general access labs on campus. This username and password will not work in the computer applications building or electronic engineering.

School of Computing students should go to the Computing support site which is seperate to ISS

The Student Helpdesk

This helpdesk is staffed (often by students) by people who are there to help you. You may contact us on 01-700 5007. You can call this number for free on any of the gray internal phones you see in the labs and corridors by dialling 5007. You may also E-Mail Or you can call to see us in the locations specified in contact.shtml

Possible reasons you would contact the student helpdesk

  • Something wrong with the computer you are using
  • Learn how to use scanner
  • No paper in the printer you wish to use
  • Files on your floppy disk are damaged
  • You have forgotten your username or password
  • Problem using a software package

Opening Hours: 8.30am to 8pm Monday to Friday | 11am to 2pm Saturday. (Library Only)

Lab attendants are also available in other locations during specified times. These times are listed on the notice boards in the various labs across campus.

Computer Account and Password

On completion of registration, you will be given a proof of registration form. This contains your computer username, e-mail address and password. This document should be retained carefully and securely. You will need this information in order to access a number of resources during the academic year. Since the document contains your password, it must not be disclosed to others. Should you lose or forget these contact the Student Helpdesk.

Finding Computers

There are computer labs across campus which are for use by all students. There are some labs which are for use by specific students. E.g. The computer applications building is for use by students of computing and maths only. Your username and password will not work on the computers in that building. You must be a student in that faculty to have an account on a computer in that building. Go here computer_labs.shtml to find out where the general access computer labs are, the rules of use etc.

How to use Computers

Go here for general information on how to login to computers using.shtml. Specific training manuals are available in the training section student_training.shtml.

Once you use your username and password to logon to a computer you are responsible for all activities on that computer. This is why it is extremely important to remember to log off your computer when finished.

Training / Help Guides

There are online help guides and tutorials to help you with learning about using the computers in DCU. There is general training and help available at student_training.shtml

Your own space on the Network

When you log into a computer you have the option of saving files on the network (instead of locally on your computer). This means that you can access your files no matter which computer you sit at. For more information on this go to student_network.shtml It is very important to store your course work here and not to rely on floppy disks. Floppy disks are not reliable and you could lose important project work.

Electronic Mail (E-mail)

As a student you automatically have a DCU e-mail address. For your E-mail address see your proof of registration document. You can find out all you need to know about DCU mail here DCUapps or you log straight into your account from here


You may use local printers or network printers for printing in DCU. For information on how to get credits, where to find printers, etc, go to printing.shtml


Scanning facilities are available in room C214 on the second floor of the Henry Grattan building. This service is available on a first come, first served basis. Student Helpdesk staff will be glad to help you with learning how to use this facility.

Mailing Lists

As a student you will be a member of some mailing lists in DCU. You can learn about mailing lists, DCU lists, and sending mail to the lists etc here student_mailing_lists.shtml

Internet Access

All DCU students have free access to the Internet during all opening hours of the computer labs. Go here internet.shtml

Your own web page

Your web address is
e.g. student with username bloggsj4 has a web address of
Go to Student Web Publishing to find out how to create web pages, put new pages on your own site etc.

Portal Pages

Every student has a portal page which is individual to them. This has all your personal DCU information and much more. For information go to portals.shtml

PC software

The software installed on the PCs in the computer labs is intended to reflect the assignment requirements of students in DCU.

The software available in all ISS labs consists of the following

  • General Software
    • Windows 2000
    • Anti-virus software
    • MSOffice suite: Word processor - Word; Spread Sheet application - Excel; Presentation Package - PowerPoint;
    • Cisco Suite 100 - Ftp client, Telnet application
    • WWW Browser - Firefox, Internet Explorer
    • Adobe Acrobat reader
  • Course specific software
    • Matlab, Mathematica, Desktop molecular modeller, SPSS

Examples of a standard software build

Reporting a problem

If you become aware of a problem with any of the computers that you are working on, it is important to report it to the Information Systems & Services. This can be done by contacting one of the lab attendants, by e-mail, by phone or by filling in one of the fault report sheets available in the labs. With your help we can ensure that the maximum number of resources are available.


Anyone caught eating or drinking in the computer labs will be fined 20 Euro on the spot.

Floppy disks

PC disks can be purchased from the Campus Shop. Disks for use in the labs should have a capacity of 1.44Mb. We do not recommend the use of floppy disks except as a backup to main storage. Important work should be stored on your network space. It is also possible to use zip drives in some of the PC labs. Zip disks are also available in the Campus Shop.


Loss of course work from viruses is a problem that has caused many tears in the past. Anti-virus software is installed on all of the PCs maintained by ISS. This does not guarantee that your files will not become infected with viruses, however. New viruses are being detected on a daily basis, and anti-virus software can become out of date very easily. To reduce the risk of infecting your files with viruses, always restart the computer you are about to work on.

Acceptable usage policy

The University provides computing resources for students and staff to support the normal activities of the University, in particular educational, research and administrative activities. Computing resources must not be used for any illegal, recreational or significant personal use. Examples of activities that are prohibited include the playing of games and the accessing or processing of offensive, obscene or indecent material.

Those acting in contravention of the University's code of conduct will be subject to the University's disciplinary and/or criminal procedures. It is important to remember that ignorance of the acceptable usage policy will not be entertained as an excuse.

For further details go to Code of Conduct for the Use of Computer Resources in DCU