Support for students
All student queries with regards to Loop should be directed towards ISS. The helpdesk is available via 01 7005007 regardless of which campus you are on. Alternatively please email iss.servicedesk.dcu.ie to log a ticket. There is a help page on Loop that contains a list of support material in addition to answers to some frequently asked questions. This page is available through - https://loop.dcu.ie/course/view.php?id=7749
Support for staff
There is a support page for Loop for staff available thorugh https://loop.dcu.ie/course/view.php?id=7762 In addition to the suite of support documents and videos there is an FAQ for staff. We recommend that you use this site as your first port of call. Alternatively please log a ticket via 01 7005007 regardless of which campus you are on or alternatively please email iss.servicedesk.dcu.ie. Furthermore the Teaching Enhancement Unit also provide workshops for programme teams, schools and units if requested. Please contact firstname.lastname@example.org for further details.