DCU Earn and Learn

Access students!

DCU's Access Service and DCU Educational Trust have partnered with the Bank of Ireland to provide second year Access students with the opportunity to work part-time with the bank's fraud team. This is a great opportunity to gain practical work experience which aligns with your degree.

 

  • Opportunity to improve core professional skills including communication, teamwork and time management
  • Flexible working hours and remote working
  • Competitive salary
  • Guaranteed pipeline into the BOI Graduate Programme Assessment centres and potential opportunities for further experience (summer internships, continued working opportunities, etc.)

Email cover letter and CV to inis.fitzpatrick@dcu.ie

Your cover letter should include:

  • Why you want the opportunity
  • Why you would be the best person for the role
  • What you will get from 

Resources to help you with your cover letter and CV

Job title: Fraud Customer Agent

Company: Bank of Ireland

Location: working from ho me

Duration: working on either a Saturday or Sunday from January - May 2022

About the role

The Fraud Customer Centre team are responsible for all reactive and proactive contact with customers in terms of fraudulent activity on credit cards, debit cards and their online banking. This is a 24/7 operation supporting customers when fraudulent activity is attempted or occurs on their accounts. 

This role exists to ensure that Bank of Ireland can serve and support customers when fraud occurs and ensure the appropriate actions are taken. 

Key accountabilities

  • Provide `Best in Class` customer service and provide clear solutions to customer queries
  • Perform and approach your role to the professional standards expected of a leading contact centre
  • Work towards achievement of individual performance objectives
  • Positively contribute to your team and support team colleagues
  • Compliance with all regulatory requirements including all operational and administrative procedures
  • Embrace personal development and ensure that required levels of competency are being achieved in line with role expectations

Essential skills and experience

  • Excellent team player with commitment to achieving the goals of the Fraud Customer Centre
  • Retail customer service experience with a strong customer focus
  • Strong interpersonal and communication skills
  • Strong IT skills i.e. Microsoft products
  • A flexible, innovative approach to work and an ability to adapt to a changing environment
  • Self-motivated with the ability to meet targets
  • Good attention to detail (with emphasis on getting it right first time) and works well under pressure
  • Excellent problem solving and resolution skills

Working from home eligibility

This role will require you to work from home. Therefore, it is important that you have the following in place:

  • WiFi speed of 5mbps or greater (check your speed here)
  • Strong mobile signal in home
  • Have a suitable home working environment i.e. suitable desk and chair in quiet/private space in your home.