Phase 1 User Needs & Requirements

Phase 1 User Needs and Requirements

This co-design approach focused on partnering with end users to design the NEX system technology.

For this work we recruited older adults, family caregivers, healthcare professionals and home support workers to take part in the research.

Our original plan was to conduct face to face workshops with stakeholders to explore their needs and the possibilities that technology can bring to their lives.

However as a result of Covid-19 we redesigned our research efforts to an online environment (online survey and Zoom workshops with stakeholders).

Overall, 426 stakeholders participated in face-to-face workshops, the online survey and the online workshops. Older adult stakeholders were the largest participant group (n=265, 62%) followed by family caregivers (n=83, 19%), health care professionals (n=51, 12%) and homecare support workers (n=27, 6%).


Key findings so far

  We discovered that the majority of older adult respondents (86%, n=202) were willing to use technology to assist them to live independently in the future.

  Technologies that were deemed most useful included those that could provide an emergency response, support home security and assist with communication.

  From the older adult’s perspective, the key advantages to using technology included, increased independence and increased safety while key disadvantages included the financial investment required and concerns about data privacy.

  For other stakeholders, the analysis highlighted that key areas where technology could assist older adults to live independently were: remote monitoring of family members (family caregivers), communication with clients (healthcare professionals) and falls support (home support workers). 

The DCU team from the Centre for eIntegrated Care and INSIGHT worked closely with the industry partners to map these user needs to appropriate technology solutions - The NEX system.