Managing the Professional Service Firm

This specialist programme has been designed for professionals i.e. architects, lawyers, engineers, surveyors, doctors, and other professionals who have all of the technical skills necessary to succeed in their chosen field, but who need to acquire business know-how and management skills in order to run their firms effectively and efficiently.

The programme is divided into four themes:

1. Targeting the Market

• Strategy


• CRM and Brand Management

2. Structuring the Business

• Finance


• Managing the Money


• Taxation


• Law

3. Managing People

• Behaviour in Organisations


• Human Resource Management


• Communication Skills

4. Managing the Operation

• Business Processes


• IT


• Physical Resources

The programme comprises a series of 12 one-day workshops run over a period of 12 months. The programme is customised to suit the particular organisation/profession.