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Digital Technology Solutions
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Introducing the new DCU Help AI Assistant

 

As we approach the end of the semester and the upcoming University closure, Digital Technology Solutions (DTS) is pleased to announce the launch of the DCU Help AI Assistant, available now on DCU Help. This is an always on, AI assistant available to help students and staff 24 hours a day, 365 days a year. The new AI assistant will be particularly valuable over the upcoming Christmas Holidays and will also be available to all students and staff at all times during the busy academic year.

 

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DCU Help AI Assistant

DTS customer support staff and walkin services are our core, but when not available, you can now get answers, quickly, 24/7, from anywhere in the world and in a language of your choice with our new DCU Help AI assistant.

In line with the DTS mission to ‘empower students and staff through modern digital solutions’, this new AI solution will empower you to find instant answers to your DCU digital challenges both inside and outside business hours. 

 

Built on DCU’s modern support platform, DCU Help, the AI assistant connects directly with our digital expert support knowledge base to deliver accurate, context aware information. It is also aware of the information published on the DCU website and can answer some non IT questions. The DCU Help AI assistant is designed to learn from interactions, meaning its ability to assist with specific DCU queries will also improve over time.

 

Whether you need assistance with password resets, Wifi access, or directions to specific DCU digital services, your DCU Help AI Assistant will be there 24x7. We encourage you to visit DCU Help now to try the new AI assistant, as we strive to empower you with modern digital solutions which enhance your DCU digital experiences.

If you have suggestions, feedback, or spot anything unexpected, please let us know via DCU Help. Your input helps us continue to improve the digital experience for everyone at DCU. Be sure to rate the answers given by our digital assistant as this will help refine answers in the future.