Information Systems Services

 General Printing Information 

Multi Function Printer

DCU uses Ysoft Safe Q as the printing management system for student printing.

To login to student printing, please click on the image below:

Multi Function Printer provides several functionalities such as:

1. Copying
   • Tutorial on how to use the photocopier
2. Printing

   For tutorials on how to print follow the links below:

   • Printing from a PC in a computer Lab
   • Print from USB flash drive (supported formats pdf, gif, jpg & tiff only)
   • Web Printing (print from your laptop)
3. Scanning

   For tutorials on how to scan follow the link below:

   • Scanning  to E-Mail
   • Scan to USB flash drive
4. Remarks
   • Print Queue –  Print jobs are submitted to a queue - rather than a specific printer.
   • Follow Me – collect your B&W print jobs from any device.
   • You may collect black & white print jobs from any MFP device.
   • You may collect colour prints ONLY from colour MFP devices.
   • 2 hours – collect your prints within 2 hours (deleted after 2 hours - no charge).
   • Secure - authenticate to use device/collect prints (student card or username & password).
   • Single sided printing is default. You must manually select duplex before printing if required.
   • Funds remaining on a student account at the end of the year can not be refunded or transferred to another student.

Printing, scanning and copying guide can be downloaded here.

How to Top-Up Student Print Account Balance 

Top up your Student Print Account balance Credit/Debit Card:

1. Login to your Student Print Account
2. Enter your DCU network username and password
3. In the left hand menu, click on 'Add Credit'
4. Your username and current balance will be displayed, as well as a drop down list of the amount to add to your account.
5. Select the amount you wish to add (€2, €5, €10, €20 or €50) and click 'Add Value'
6. You will be redirected to a secure RealEx server, which will prompt you to enter your Credit/Debit card details.
7. Once you've entered these details and they are verified, you will be presented with a link to return to your Student Print Account page.

Top up your Student Print Account balance Using a Redeem Card:

1. Login to your Student Print Account
2. Enter your DCU network username and password
3. In the left hand menu, click on 'Redeem card'.
4. Type in the redeem card number and hit Return.
5. Once you've entered this, the redeem card voucher value will be added to your printing account.

Note: Redeem cards can be purchased from the Library Issue Desk for €2.

Note: ISS do not have the facility to transfer unused Student Print Account credit back to Credit/Debit cards

 

 Web Print - Email Print

 

Web Print

It is now possible to print from any digital device to a printer of your choice.

Please follow the following instructions on how to web print to find out more.

1. Open a web browser and type the following into the search bar: https://quickprint.dcu.ie and press enter.
2. Enter your DCU user name followed by your DCU password and press enter
3. From the lefthand side of this screen select upload job and press enter.
4. Click on the green select file button, locate the file you wish to print and press enter.
5. Your document is now ready to be uploaded and it will be printed in black & white and double sided by default. Note this can be changed at the printer.
6. Press the blue upload button at the bottom of the page to complete the process.

Email Print

It is now possible to send a document or an image directly to a printer via email

1. Log into your DCU email account.
2. Press compose to commence the process.
3. Click on the attach button at the bottom of the page.
4. Locate the file you wish to print and click on attach.
5. To complete the process, send the email to monoprint@dcu.ie
6. You will receive an email from the printer to confirm that your file has been queued and ready to be print
7. Your print job will be held in the print q for 24 hours and is retrievable from any printer on campus

Please note, email mail print will only print your attachments in black and white.

If you wish to color print, please use quick print.

Documents that are supported on the printers are listed in the table below:

Document Type	Document Extension
Microsoft Office document family	doc, docx, docm, dot, dotx, dotm, rtf, xls, xlsx, xlsm, xlsb, xltx, xltm, csv, ppt, pptx, pps, ppsx, pot, potx
Open Office document family	odp, ods, odt, ott
HTML and Mime HTML documents	html, htm, mhtml, xhtml
Images	jpg, jpeg, png, bmp, gif, tiff, ico, wmf, emf, svg
Other	txt, pdf, xml, fo, xps, epub

How to Print/Photocopy/Scan

It is now possible to Print, Photocopy and Scan, for instructions on how to how to, please click here.

 Copying 

QUICK GUIDE: How to Photocopy

1. Touch your Student Card on the target to begin.
2. Touch 'Device Functions'
3. Copy
4. Place the originals face up in the document feed tray or face down on the glass.
5. Touch the screen to select the ‘No. of Sets’ required
6. Press the Blue Start Button
7. Collect your copies from the tray underneath and press the ‘Access’ button to log out

 Student Print Account Refund Request 

Given the large volume of printing, paper jams, toner problems and print quality issues will inevitably occur.

Student Print Account allows users to request a refund for problematic jobs that have failed to complete but have been charged to your account.

1. Login to your Student Print Account
2. Enter your DCU network username and password
3. Locate the first, failed print job on the Recent Print Jobs page.
4. Click the [Request Refund] link.
5. Enter the amount to be refunded, and the reason for the print job failure. Please bear in mind that we cannot refund print jobs that are due to user error (e.g. incorrect document printed, printed to colour instead of black and white, document not formatted correctly)
6. Click Send.
7. Once you've submitted the refund request, proceed to the ISS Service Desk (Ground floor of the library, or opposite the main DCU canteen) to approve your request.
8. If possible, please bring the output of the failed print job showing the particular problem encountered.

 

 Printer Locations & Rates 

Printer Locations & Rates 

Duplex Discount €0.02 less per page || Scanning is €0.02 per scan.

Glasnevin Campus

Location	Room	Mode		Paper Size	Printer Type
		B&W	Colour	A4	Multi Function
Library	Ground Floor x 4	Yes	Yes	Yes	Yes
Library	First Floor x 1	Yes	Yes	Yes	Yes
Library	Second Floor x 1	Yes	Yes	Yes	Yes
School of Nursing	GLA H102 x 2	Yes	Yes	Yes	Yes
Business School (Open)	GLA QG28	Yes	Yes	Yes	Yes
Business School (Open)	GLA QG30	Yes	Yes	Yes	Yes
Henry Grattan(Salis)	GLA CG08	Yes	No	Yes	Yes
Henry Grattan (Open)	GLA CG60	Yes	Yes	Yes	Yes
Henry Grattan (Comms)	GLA C106	Yes	Yes	Yes	Yes
Henry Grattan (Comms)	GLA C116	Yes	Yes	Yes	Yes
Health & Human Performance	AG41	Yes	No	Yes	Yes
Health & Human Performance	XB27	Yes	Yes	Yes	Yes
Engineering	SB40	Yes	Yes	Yes	Yes

St Patricks Campus / All Hallows Campus

Location	Room	Mode		Paper Size	Printer Type
		B&W	Colour	A4	Multi Function
Library	Ground Floor x 2	Yes	Yes	Yes	Yes
Library	First Floor x 2	Yes	Yes	Yes	Yes
Library	Second Floor x 1	Yes	Yes	Yes	Yes
D Block	SPC D109	Yes	Yes	Yes	Yes
D Block	SPC D318	Yes	Yes	Yes	Yes
AHC	SG13	Yes	Yes	Yes	Yes
AHC	ODH	Yes	Yes	Yes	Yes