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DCU (SSL) VPN Service

 

About

What is a VPN ?

A virtual private network (VPN) extends a private network across a public network, and enables users to send and receive data across shared or public networks as if their computing devices were directly connected to the private network. In the simplest terms, it creates a secure, encrypted connection, which can be thought of as a tunnel, between your computer and a server operated by the VPN service. Applications running across the VPN may therefore benefit from the functionality, security, and management of the private network.

What is DCU Staff VPN ?

The DCU Staff VPN service can provide access to DCU systems from home or abroad which are normally restricted to on-campus access only.

What systems can I access with VPN ?

Some of the protected DCU systems you may wish to access with VPN are:

  • Anonymous marking
  • Finance
  • ITS

ICT Policies relevant to VPN use

Please note that the use of DCU computer resources are subject to the relevant University ICT Policies which can be found here. Particularly relevant to VPN use are

Please become familiar with these policies before using the VPN service.

How do I request VPN access?

All VPN access requests are to be requested via department or school head. The following information is required for efficient processing of each request.

  • Full name
  • Username
  • Department
  • Type of access [Contractor or Staff]

How do I connect through the VPN?

To connect to the DCU VPN, go to the webpage and login using your DCU network account username and password.

Leave Group set as DCU. Once logged in, follow the instructions on how to download and install the VPN software with the DCU configuration. For instructions on installing the Pulse Secure VPN on a Windows and Mac please go to the Configuration section of this page.

Please note, you will only need to install the software the first time you connect.

 

Configuration

VPN access off campus 

A guide to VPN access off campus

Information Systems and Services offer a new Virtual Private Network access method to staff that hold a valid ActiveDirectory user account.

For personal devices.

The Pulse Secure VPN Client can be obtained from pulse.dcu.ie, just log in with your network username and password and click the Start button beside the Pulse Secure icon.

For DCU managed devices.

The Pulse Secure VPN Client is available to install from the DCU Software Centre, please see section below.

Please contact the ISS Service Desk on ext 5007 or https://iss.servicedesk.dcu.ie to indicate services required, as this will determine access rights.

An example of services might be:

    • Access to the Finance Systems.
    • Access to ITS.

A requirement of access to the VPN service is that it must be sanctioned by a senior member of your Department, School or Unit. This service is also available to contractors who have been sanctioned for remote access facilities to DCU systems for maintenance purposes.

Install DCU VPN on Personal Devices - Laptop & Desktop 
Install DCU VPN Windows & Mac  
  1. Click on the following URL https://pulse.dcu.ie
  2. You will be presented with a login box, as shown below. Enter with your DCU issued credentials and click the 'Sign In' button.

    Insert user name and password

  3. If your VPN access request has been approved by your department or school head you will be presented with the following screen, press proceed.

    Please press Proceed to continue

  4. Click 'Proceed'. By clicking Proceed you are agreeing to abide by the Information Systems Services ICT Policies
  5. You will see an item called 'Pulse Secure', as shown below. Click 'Start'.

  6. A new page will load that attempts to look for previously installed Pulse Secure client components. If this is the first time you are connecting to the Pulse Secure VPN click the 'Download' button.

    Click on download to commence

  7. Run the downloaded application. If it is successful you will see the below popup box. Click the 'Ok' button.

    Click OK to proceed

  8. Then click the 'HERE' link on the webpage, as shown below.

    step6

  9. The installation of the Pulse Secure VPN client will now commence. You will receive a series of popup windows asking for permission to install the required components. Click 'Always' or 'Yes' to all windows.
  10. Once the Pulse Secure VPN client is installed you will see a new icon in the taskbar for the Pulse Secure VPN client. A green arrow indicates that the VPN connection to DCU is now successful. The icon will look like the image below:  

    Pulse secure VPN logo

Connect to DCU VPN Windows  

Connecting to DCU Pulse Secure VPN with Windows:

  1. Commence the process by double clicking the Pulse Secure VPN icon in the taskbar. The window below will appear.

    Please click on connect to proceed

  2. You will be presented with a login box, as shown below. Enter with your DCU issued credentials and click the 'Connect' button.

    Please enter your user name and password

  3. If your credentials are correct you will receive a Post Sign-In notification box, as shown below. Click Proceed to complete the process. By clicking Proceed you are agreeing to abide by the Information Systems Services ICT Policies

    Please click on proceed to complete the process. By clicking Proceed you are agreeing to abide by ISS IT Policies

  4. Once the Pulse Secure VPN client is connected you will see a the icon in the taskbar for the Pulse Secure VPN client with a green arrow, which indicates that the VPN connection to DCU is now successful. The icon will look like the image below:  

    Pulse connected

Connect to DCU VPN Mac  

Connecting to DCU Pulse Secure VPN with Mac:

  1. Commence the process by double clicking the Pulse Secure VPN icon in the taskbar. The window below will appear.

    Please click on connect to proceed

  2. You will be presented with a login box, as shown below. Enter with your DCU issued credentials and click the 'Connect' button.

    Please enter your user name and password

  3. If your credentials are correct you will receive a Post Sign-In notification box, as shown below. Click 'Proceed'. (By clicking Proceed you are agreeing to abide by the Information Systems and Services ICT Policies See http://www.dcu.ie/iss/ICTsecurity/index.shtml)

    click proceed to continue

  4. Once the Pulse Secure VPN client is connected you will see a the icon in the taskbar for the Pulse Secure VPN client with a green arrow, which indicates that the VPN connection to DCU is now successful. The icon will look like the image below:

    Pulse connected

 
Connect to DCU VPN on a DCU managed device 

Connect to DCU VPN on a DCU managed device

  1. Open the Software Center, which is located on the taskbar at the bottom right of the screen

    Click on icon to launch

  2. Look for the below icon and click it.

    Click to proceed

  3. Click the 'Install' Button.

    Click install to continue

  4. Once the Software is installed the Software Center will change to Status: Installed

    Status of VPN: Installed

  5. Additionally, a new icon will appear in the taskbar:

    Pulse connected

  6. The PC/computer must now be restarted to complete the install process. The VPN will not work until the PC/computer is restarted.
  7. Once rebooted you can connect to the DCU network by double clicking the Pulse Secure VPN icon in the taskbar. Click the 'Connect' button.

    Please enter your user name and password

  8. You will be presented with a login box, as shown below. Enter with your DCU issued credentials and click the 'Connect' button.

    Please enter your user name and password

  9. If your credentials are correct you will receive a Post Sign-In notification box, as shown below. Click 'Proceed'. (By clicking Proceed you are agreeing to abide by the Information Systems and Services ICT Policies See http://www.dcu.ie/iss/ICTsecurity/index.shtml)

    Please click on proceed to complete the process. By clicking Proceed you are agreeing to abide by ISS IT Policies

  10. Once the Pulse Secure VPN client is connected you will see a the icon in the taskbar for the Pulse Secure VPN client with a green arrow, which indicates that the VPN connection to DCU is now successful. The icon will look like the image below:

    Pulse connected

Connect to DCU VPN on a mobile device 
Connect to DCU VPN on a IPhone device 
Connect to DCU VPN on an Android device 
 
 

Troubleshooting

I have been unable to install the VPN client ?

Please contact the ISS Service Desk if you have problems installing the client.

I have installed the VPN client but can not authenticate?

To authenticate to the VPN system you must provide your DCU network username and password. Please contact the ISS Service Desk if you have problems authenticating.

My VPN client is working but I can not see my modules in the Anonymous Marking system?

Please contact your school secretary to ensure that you are associated with the correct modules in the module specifications system.

Common VPN client Error Messages

Please see this page for an explanation of some common Pulse Secure errors you may see.