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Software Application Guides


Software Application Guides

Welcome to the Software Application Guides section.


Agresso logo

Agresso web requisitioning can be accessed from here:

Agresso login pages

Agresso information and videos page


Core portal

 About CoreTime 

About CoreTime

The CoreTime system is an attendance management and flexitime management system. It is part of the Core suite of applications which is in use across the University.

Access Core below:

 Employee Self Service Quick Guide 

Employee Self Service Quick Guide

Core Log In

Main CoreTime ESS Menu

The Core Portal is used by staff entering and approving expenses (Core Expenses). Entering the flex clocking and leave requests (Core Time) and updating address and next of kin details (Core Personal)

The Core Time back office application is used by supervision to manage flexitime and absences for staff in their area.

 Drupal  Drupal

Drupal is an open source content management platform that DCU uses to power the website and supporting websites. It allows site owners to easily control and edit their own pages and content. Drupal uses a point-and-click interface to let you add pages, menus, images and file uploads.

User Guide 



 Access to ITS Test System 

Access to ITS Test System

Access ITS Test here.

  • Log on and off from the Integrator system
  • Navigate to menu's / options
  • Navigate by using the mouse and / or the keyboard in an Oracle form
  • Build / remove / re-arrange functions
  • Print reports
 New Users 

New Users

All new ITS accounts must be requested via the ISS Servicedesk

ISS will issue an ITS username and password

Please note that all new ITS accounts and access levels must be approved by the senior administrator in your department or faculty.

Please indicate what access you require ( Faculty access, secretaries etc)

Current Users

All changes to ITS access levels must be requested via the ISS Servicedesk and be approved by the senior administrator in your department or faculty.

If you cannot log into ITS, contact ISS Servicedesk with your full name, login name, contact number.



Programmes Review Information 

Programmes Review Information

  • To log onto IRIS (Dashboard) CLICK HERE
  • To view Programme Reveiw user guide CLICK HERE
  • For support on technical issues contact Service desk ext 5007

The Presidents office alongside Research and Innovation Support and ISS have come together to create a series of reports and dashboards  based on student and research data. New reports and functionality are in the pipeline.

This data is available to authorised users at  dashboards  Currently only available over the DCU network, fixed or mobile.

Due to the nature of  the data,  access is strictly controlled and is granted by the Reporting Group Chair. Users are required to have completed DCU data protection courses before accessing the system.

Each report contains its own  unique FAQ and help guide to guide you through the report structure and explain the data you are viewing, all fully compatible with MS office and pdf download

The system is intuitive and requires a browser, URL and network password to access. Click HERE to see a video on how to use the system. Users can create their own individual customised dashboards as required using existing reports.

Dashboards work across all browsers and both windows and macintosh environments. All data is fed live from systems, however once displayed in manipulable (sorts, hide columns etc) by a user

Dashboards  Mobile 

Dashboards  Mobile

As part of the roll out of DCU reporting dashboards, those staff with access to student or research dashboards as well as viewing them over the internet  ( can also view these on the move  on Iphone or Ipad, using the IPhone  mobile app  (search App store for Oracle business intelligence mobile).

You can  view a promotional video on youtube 

 Initially this service is available on campus wired network and to those users on DCU secured wireless network eduroam

    To configure:

  1. Download the app
  2. Name DCU, Host, enter DCU username  and password  and select save
  3. Assure you are on the eduroam network  (settings, wi fi  and select eduroam) 


As well as being available on mobile and fixed devices allowing access to the data anywhere on campus, users have the option if required of  "data accessibility", this allows users to display all graphical elements of the report as text. This allows for further screen readers, download to excel tables or if you just to wish to manipulate the data in a table.  

To enable accessibility mode using keystrokes:

  1. Sign into Oracle BI EE, as described in "Signing In Using Keystrokes".

  2. Press TAB multiple times to navigate through the global header, until the focus is on your user name in the Signed In Asarea.

  3. Press ENTER, then TAB to highlight the My Account link.

  4. Press ENTER to display the "My Account dialog".

  5. Press TAB to select the "My Account dialog: Preferences tab".

  6. Press TAB to navigate through the fields on the tab until you reach the Accessibility Mode options.

  7. Use the arrow keys to select the On option.

  8. Press ENTER to save your changes and close the dialog.

  9. Refresh the page to see it displayed in accessibility mode.


Oracle Logo

To access Discoverer you must first log into ITS (Student System)

Then go to the following link:

When this page opens click on ITS Private Link.

Discoverer screenshot 
 Elevated Rights - Privilege Guard 

Elevated Rights - Privilege Guard

By default, DCU staff are not given administrative rights to install software on their machines.  Restricting blanket administrative rights is one of the most effective options for improving device and network security - should a computer be compromised in any way, it should only affect the current user rather than the entire system.  Restricting administrative rights also allows ISS to maintain an accurate baseline of installed systems, cutting down on the number of support issues due to unknown/unsupported system configurations.  DCU and ISS operate in a regulatory framework that necessitates ISS having an element of control and visibility over our ICT infrastructure for auditing purposes.

However, ISS recognise that there are many cases where administrative rights are required - installing and patching software, configuring certain windows functionality, and poorly written legacy software that requires administrative access to run.  In mitigating these cases, ISS will endeavour to follow the principle of least privilege - that is, users should carry out their work using the least amount of security privilege to complete these tasks.  When a user encounters a situation whereby they need additional security privileges to carry out a task, the principle of elevation should apply - this being that only the task requiring the additional privileges should be given these privileges, and once complete the user should continue at their normal level of privilege.

In order to meet the needs of users requiring administrative privileges as well as implementing the two aforementioned principles of least privilege and elevation, ISS have put in place a number of systems to allow the DCU community work with minimal interruption:

  1. The creation and deployment of pre-defined software packages.  ISS can package commonly used software into single click installers that do not require administrative credentials to install.  These packages are known as bundles.  This approach works best for commonly installed software such as Microsoft Office and SPSS.
  2. The use of an application whitelisting tool.  It is possible for ISS to whitelist certain applications and system functions (e.g. Windows Backup, Disk Defrag) to automatically run with administrative privileges.  This approach works well for software that needs to run with administrative credentials, Windows functionality and software auto-updaters (e.g. Apple Software Update, Adobe Reader updater)
  3. The use of an elevation on demand tool.  ISS can grant users the right to run software with administrative privileges on demand.  This approach works best for users who regularly install and remove specialised software.

To request elevated rights for your system please submit form below:

 Microsoft Office 365 

Microsoft Office 365 is now available to all current Dublin City University staff and students free of charge. This automatically updatable, subscription free based software ensures that Dublin City University staff and students always have the latest version of Word, Excel and PowerPoint.

Please ensure you read the install instructions before you attempt to install Office 365

 Install Office 365 - PC or Laptop

Choose Your Device

 Windows Laptop or PC

Please ensure you read the install instructions before you attempt to install Office 365

  1. Once you click on the install button, which is located at the bottom of this section, you will be presented with the login screen as below.
  2. Office 365 login page

  3. Enter office followed by
  4. For example: 
  5. Click Sign in to proceed.
  6. A password is not required
  7. Office 365 logon

  8. Enter your DCU username and password and press Login to proceed.
  9. DCU 365 login page

  10. Click on the Install now button highlighted in red below.
  11. Please click Install

  12. To complete the install an exe file must be opened as shown below in the bottom left, highlighted in red.
  13. Please click Install

  14. The install is now complete, "You're good to go".
  15. Welcome to your Office

  16. Please ensure that you have read the install instructions before you attempt to install Office 365 and please follow the install instructions as you attempt to install Office 365.
  17. Install Office 365

 Apple Mac or Apple iMac

Please ensure you read the install instructions before you attempt to install Office 365

  1. We recommend that you have the lastest OS installed before commencing. 
  2. It is possible to download the latest OS by clicking here
  3. Once you have installed the latest OS, please click on the install button which is located at the bottom of this section.
  4. Once you click on the install button, you will be presented with the login screen as below.
  5. Office 365 login page

  6. Enter office followed by
  7. For example: 
  8. Click Sign in to proceed.
  9. A password is not required
  10. Office 365 logon>

  11. Enter your DCU username and password and press Login to proceed.
  12. DCU 365 login page>

  13. Follow the instructions on this install window, click continue after each stage and finally close once completed.
  14. Follow the instructions on this install window, press continue after each stage and finally close once completed.

  15. You should now sign in to activate Office 365 by pressing the Sign In button.
  16. Press sign in

  17. Once you have clicked Sign In on the previous screen you will be prompted to enter your DCU username and password.
  18. Please enter your DCU username and password

  19. The install is now complete, "You're good to go".
  20. Welcome to your Office

  21. Please ensure that you have read the install instructions before you attempt to install Office 365 and please follow the install instructions as you attempt to install Office 365.
  22. Install Office 365

 Install Office 365 - Smartphone or Tablet

Choose Your Device - Smartphone or Tablet

      Windows Phone                      Android Phone                    iPhone                           Windows Tablet              Android tablet             iPad

Windows Phone       Android Phone             iPhone                      Windows tablet                Android tablet                     iPad

 365 FAQ's  

How can I install Office 365?

 You can install Office 365 by clicking on the button below.

                     Install Office 365

Who can access Office 365?

All current Dublin City University staff and students can access Office 365.

How many devices can I install Office 365 on?

It is possible to install Office 365 on 5 different devices.

If I have Office installed already, what should I do?

As part of the install process all other versions of Microsoft Office will be uninstalled.

Can I open documents created in Office 365 using a previous version of Office?

Yes, Office 2007, Office 2010 and Office 2013 users can open documents created without any additional action.

Do I have access to Microsoft OneDrive?

You do not have access to OneDrive. ISS recommend that you use DCU Apps Drive to save all data. This service has unlimited storage and is for life.

How many devices can I download Office 365 to?

It is possible to install Office 365 to 5 different devices. Office 365 can be used on PCs, Macs, smartphones and tablets.

How long will I have access to the software for FREE?

All Dublin City University students can access Office 365 for free until they graduate from the university.

All Dublin City University staff have access to Office 365 for the duration of their employment.

Does Information Systems Services (ISS) provide support for Office 365?

Yes, ISS will assist staff and students who may experience difficulties installing Office 365. Please log a ticket with our Helpdesk with as many details as possible and a member of the ISS servicedesk team will be in contact with you. 

  DCU Software Center 

What is DCU Software Center?

DCU Software Center, is the flagship systems management product from Microsoft. It is a comprehensive management solution for computer systems utilising Microsoft Windows operating systems. With Software Center, ISS staff can proactively manage the entire lifecycle of all Windows-powered devices. This includes deploying and maintaining systems and software, responding to security threats, distributing settings, and analysing inventory data.

If you would like to learn more about Configuration Manager, please visit the Microsoft website.

What are the benefits of Software Center?

  1. Reliability: Your device will quickly receive software updates and patches with little to no interaction on your part.
  2. Time Efficiency: You will stay more productive as deployment and updating processes run in the background, freeing up more time for teaching, research and management.
  3. Flexibility: You can choose when and where to install new software or run maintenance on your device through Self-service portals.
  4. Security: You can rest assured that software patches, antivirus protection, and firewalls are well maintained.
  5. Confidentiality: Your data and files will remain confidential; no personal data is scanned, indexed, or transmitted off your device. Software Center servers also keep full audit logs of any actions performed by technicians.

How do I install software from Software Center?

Follow the instructions below and learn how to launch DCU Software Center and install software.

  1. Open the run dialogue box on your PC by clicking the keyboard shortcut [Windows]+[R], see image below.
  2. Type softwarecenter: into the dialogue box and then click ok.
  3. Open software center

  4. Choose which software you wish to install, in this instance we have chosen 7 Zip.
  5. Double click on the software icon to proceed to the next step.
  6. Choose the software you wish to install

  7. Click the install button below the software icon to complete the process.
  8. Click install to complete the process

  9. Once the software is installed it will be searchable via the run dialogue box and can be launched by double clicking on the software.
 Software Request Form 

If you wish to submit a software request please click here.