SafeZone Personal Security App

 

Safezone

The University has launched a free app service to give round-the-clock safety reassurance to staff and students.

SafeZone is a simple-to-use application that is free to download.

It is designed to allow students and staff to summon security or safety assistance via mobile devices, desktops and laptops.

To find out more about setting up and using the app check the instructions below.

 Step 1 - Download The App 

 

Download SafeZone

SafeZone is available for download from any of the following. Just pick the one most suitable for your device:

safezone google play store  apple

 

 Step 2 - Sign Into The App 

 

Please ensure you read the install instructions below.

  1. To commence the sign in process, enter your DCU email address and press next.

    Insert your DCU email address

  2. Enter your DCU password and click on the next button.

    Enter your DCU password

  3. To reduce the number of times you are asked to sign, click on the Yes button.

    Click on the Yes button to proceed.

 Step 3 - Enable Location Services 

 

Enable Location Services and Notifications For iPhone.
iPhone Location Services
  1. Go to Settings > Privacy > Location Services.
  2. Make sure that Location Services is on.
  3. Scroll down to find the app.
  4. Tap the app and select an option:

     

        • Never: Prevents access to Location Services information.
        • While Using the App: Allows access to Location Services only when the app or one of its features is visible on screen.
        • Always: Allows access to your location even when the app is in the background.

 

 

Enable Location Services and Notifications For An Android Device.
Android Location Services

Below are the steps for turning your Android device's location services on.

  1. From your home screen, enter your Settings menu.
  2. Tap on “Location services” or “Location access” – whichever your phone shows.
  3. From this screen, you can toggle on or off any of the location services your phone offers.
  4. Exit your settings.

Note: Each Android device may vary, for example: Samsung, Nexus, Huawei, Nokia, Sony, LG, HTC etc.

If you're unable to find your Location Services settings, please see your phone's manual or support site.

 

Using the SafeZone App

 
  Mobile devices 

Help Call.

Screenshot of app home page
When should I use Help call?

Tap Help to connect to your local response team or campus security.

To cancel the call, tap again while the timer is winding down.

 

      • If you want a safety escort after dark.

 

      • If you want to report a suspicious activity.

 

      • Any other scenario where you would want to contact security.

 

 

 

First Aid Alert.

Screenshot of app home page
When Should I Use First Aid Alert?

Tap First Aid if you or another person nearby needs medical assistance.

All response team members are qualified first-aiders.

 

      • Use First Aid if you or someone near you is hurt or injured or in a medical emergency.

 

      • When you activate this alert a message is sent to security that you need assistance and your exact location is provided.

 

      • You also have the option to dial 999 to contact Emergency Services. If you contact 999 using the app DCU security will know you have done this.

 

 

Emergency Alert.

Screenshot of app home page
When should I use the Emergency button?

Tap the red button for an emergency. If you, or another person nearby find themselves in a situation where their personal safety is threatened or they are hurt or injured, raise an Emergency alert.

 

      • If you feel threatened, or if someone has threatened you.

 

      • If you see somebody else being threatened, assaulted or robbed.

 

      • If you are hurt or injured, use First Aid if minor.

 

      • If you are not sure whether you need an ambulance, raise the First Aid alert and ask the responders to also call an ambulance.

 

 

Working Alone - Manual Check In.

Screenshot of app home page
Manual Check In.

All check-in functions are supported on any iOS or Android device, including phones and tablets, and using the SafeZone desktop app, on PCs using Microsoft Windows.

 

      • If you are working alone, outside normal hours, or are entering a high-risk work environment, SafeZone allows you to check in and share your location with members of the response team or university campus.

 

      • Your location and ID will be shared with responders for the duration of your session.

 

      • SafeZone will automatically finish your session as you leave the region boundary, or you can check-out again at any time by tapping the button again.

 

 

Check-In Timer.

Screenshot of app home page
Working Alone - Check-In Timer.

 

      • You can also set a check-in timer, which checks you in (as for Manual Check-In) and starts a countdown timer to cover the duration of your work session.

 

      • The timer will count down to zero, starting from your nominated time.

 

      • At any time, you can tap the timer to cancel or re-set or check out. SafeZone will also automatically finish your session if you leave the region boundary.

 

      • You will receive a warning push message at “5 minutes to go”, and you can reset the time, cancel the timer or check out. If the timer expires, SafeZone will raise an alert, sharing your location and ID with responders.
  Desktops & Laptops 

 

The Desktop Application:

The SafeZone Desktop Application brings the key features from the SafeZone mobile app and allows them to be used from a desktop or laptop computer.

 

      • Users can easily set (and update) their computer’s location on a map surface and even define the floor on which they are located in multi-storey environments.

         

      • The Duress Alert Button allows the user to raise an alert which is sent to SafeZone Command at the click of a button.

         

      • Users can check in and share their location with the local security / response team.

         

      • The Check-in feature comes with a timer feature for people working in more dangerous environments. If a user sets the timer and is unable to extend it or check-out before its expiry, an alert will be raised with the responder team.

 

The Desktop application is ideal for:

 

      • Laboratories or places of work where smart phones might be prohibited

         

      • Where interacting with the App on a desktop is preferable to using a mobile phone

         

      • Users who do not wish to use their own smart phone

         

      • Users who don’t have a smart phone.

 

  How To Register For The Desktop Application 

 

How To Register For The Desktop Application:

Please follow the instructions set out below:

 

 

 

 

 

 

 

 

 

 

 

 

  1. If you are working outside DCU Core hours you will see the following message appear on your PC or Laptop screen:

     

     

        • Dear Colleague, we have noticed that you are now working out of regular DCU Core hours and therefore inline with the DCU Lone and Out of Hours Working Policy, we ask that you check in with SafeZone. You can check in on your desktop or alternatively by downloading the SafeZone app on your smartphone via dcu.ie/safezone
  2. Click on the Acknowledgebutton to proceed.

    Office 365 login page

  3. Enter your DCU email address and click on the Nextbutton to proceed.

    Office 365 login page

  4. Choose Dublin City Universityfrom the menu to proceed.

    Office 365 login page

  5. When you have read the T&C's and if you agree, please click on the Agreebutton to proceed.

    Office 365 login

  6. Fill in the required fields and click on the Submitbutton on the bottom of the page to proceed.

    Office 365 login page

  7. The process is complete, thank you.

    Office 365 login page

  SafeZone Icons Explained 

 

Emergency

Emergency Icon

If you feel threatened or in need of urgent assistance. When you activate this alert a message is sent to security that you need assistance and your exact location is provided. You also have the option to dial 999 to contact Emergency Services. If you contact 999 using the app DCU security will know you have done this.

 

 

 

Check In

Check In Icon

For out-of-hours or working alone please share your location with DCU Security by using the 'Check-In' function on the Safe Zone App (located on the top right of the main screen) for your personal safety and well being. There is an option in the App under Settings to 'Allow Automatic Check-in'. If you select this option, the App will automatically Check you in when you arrive on one of the University's campuses.

 

 

 

First Aid Call

First Aid Call Icon

For when you need emergency medical assistance. When you activate this alert a message is sent to security that you need assistance and your exact location is provided. You also have the option to dial 999 to contact Emergency Services. If you contact 999 using the app DCU security will know you have done this.

 

 

 

Privacy

Privacy Icon

It is important to note that your location will not be known until you send an 'Alert' or 'Check-In'. SafeZone does not track your location.

 

 

 

Campus Notifications

Notifications Icon

If there is an incident on campus that requires you to take action e.g. the campus is closing due to severe weather, a mass notification can be sent by the University to Safe Zone users. To enable this function, the App setup under 'Settings' on your phone must be selected to Allow Notifications and Sounds.

 

 

 

Reception

>Enquiries Icon

For general non-emergency enquiries or support. This will connect you by phone with the reception at the campus you are located on.

 

 

 

 

If you have any enquiries about the SafeZone, its functionality, how to download, install or use the application please email safezone@dcu.ie or dial 01 700 5999 from any phone to contact Campus Security Services.

Then select one of the following options:

      • Dial 1 for Emergencies.
      • Dial 2 for Security on the Glasnevin Campus.
      • Dial 3 for Security on the St Patricks Campus.
      • Dial 4 for Security on the All Hallows Campus.

 

 
 

SafeZone at DCU - FAQs

 

Check out our SafeZone FAQs for any questions you may have.

If you have any enquiries about the SafeZone application that are not covered below please email safezone@dcu.ie

  What are Lone working/out of hours? 

 

Lone working/out of hours working is defined as follows:
      • Any Laboratory / Experimental work undertaken outside of 9am-6 pm Monday – Friday
      • Any other work undertaken outside of 7am-6pm Monday – Friday
      • Any other work undertaken at weekends or Bank Holidays.

It is noted that evening and weekend lectures are scheduled on a regular basis and that these activities constitute normal low risk activities.

The Lone and Out of Hours Working Policy is designed to address where staff members or postgraduate students are working alone out of hours or working in higher risk environments such as laboratories out of hours.

  How do I download and register for SafeZone? 

 

How do I download and register for SafeZone?
  Where does SafeZone work? 

 

Where does SafeZone work?
      • SafeZone works on all the University Campuses.

      • View the regions by tapping ‘Regions’ in the SafeZone app menu.

      • If you are outside one of the regions e.g campuses and you press a SafeZone button, the app will offer a one-tap call to local emergency services instead. This feature works anywhere in the world. If you contact the emergency services using the app while outside the University Campus, DCU Security will be alerted to this and to your location.

  What devices does SafeZone run on? 

 

Phones:

SafeZone currently runs on:

      • iPhones (iOS v10+)
      • Android phones (Android v4.4+)

 

Desktops:
      • Windows PCs.

 

Tablets:
      • SafeZone currently runs on iPads or Android tablets however, as most tablets do not have a standard SIM-based incoming voice call capability (i.e. no phone number), we recommend an iPhone or Android phone as your primary sign-up device.
      • If you don’t have a smartphone: but you do have a mobile phone and a tablet or iPad, use that device to sign up but put your separate mobile phone’s number in as your contact number.

 

  What information will I be asked to provide? 

 

What information will I be asked to provide?

Email Address: You must use your organisation’s email address. If you are signing up through a university or college, use the e-mail address supplied by your organisation. Personal emails will not work.

Password: Do not use your organisation password. If you forget your password, you can easily reset it.

Name: Use your real name. This helps to ensure security can identify you.

Phone Number: Provide your mobile number. If you are signing up for the first time on an iPad or tablet, use your mobile number (even if that is not a smartphone). In most situations, responders will use this to contact you.

Picture (optional): This will help responders identify you if you are in a crowded location.

Other optional Information: Your organisation may set other fields e.g. your office number, a medical condition, or a physical limitation that will help the security team respond more effectively.

Profile Updates: Once you’ve signed up, you can open the SafeZone app and update your details at any time, except your email address. If you enter the wrong email, sign up again using the correct email address.

Remember that your personal information is held in strictest confidence, see the SafeZone Privacy Policy and your location is never recorded except when you raise an alert for help from the security team, or “Check In” for a lone-work session.

If you have any enquiries about the SafeZone application that are not covered below please email safezone@dcu.ie

  How long will it take Campus Security to reach me? 

 

How long will it take Campus Security to reach me?
      • When your alert is activated, Campus Security will receive the alert within seconds and will either send someone to you immediately and/or call you back.

  Will I be tracked all the time? 

 

Will I be tracked all the time?
      • No, the SafeZone app only shares your location with Campus Security when you press one of the three alert buttons (Emergency, First Aid, Help), or Check-In.

      • Even then, your location is only ever shared with Campus Security.

      • Your right to privacy is always respected and you can cancel any alert or check-in at any time.

  Will the app drain my battery? 

 

Will the app drain my battery?
      • SafeZone’s use of location services has been optimised to minimise battery draw-down so that it does not impact your day-to-day use of your smartphone.

      • SafeZone requires location services to be enabled, however it does not use your location until you press one of the alert or check-in buttons. It is only when you raise an alert, or check-in, that your location will be shared with Campus Security.

  Test Zones - How can I be sure SafeZone will work when I need help? 

 

Test Zones - How can I be sure SafeZone will work when I need help?
      • DCU Security have defined a test zone on each campus where you can go and activate your SafeZone.
        Remember these are test zones, so a “real” alert cannot be activated in these zones.
        In these zones, you can activate the Emergency button and DCU Security will send you a message to let you know your Emergency Button Test has been sent successfully.
        Testing the First Aid button and the Reception button will result in a standard bounce back test confirmation from SafeZone.

Test Locations

      • In your SafeZone App you can use the Menu / Regions function to show all the regions set by DCU – these will be shown with a BLUE boundary on the map. The Test Zone is shown with a GREEN boundary.

  Who else uses SafeZone? 

 

Who else uses SafeZone?
  How To Contact Campus Security? 

 

Dial 01 700 5999 from any phone to contact Campus Security Services.

Then select one of the following options:

      • Dial 1 for Emergencies.
      • Dial 2 for Security on the Glasnevin Campus.
      • Dial 3 for Security on the St Patricks Campus.
      • Dial 4 for Security on the All Hallows Campus.