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DCU People Contacts | Stakeholder Framework

We’ve Improved How We Support You

To ensure your queries are handled more efficiently and reach the right expert immediately, the DCU People Team has transitioned to a centralised DCU People Helpdesk.

One Form, direct to the Right Team 

Instead of managing multiple email addresses, you can now log all routine requests through our simple helpdesk ticketing system. This change allows us to provide faster, more consistent support while also allowing you to have better visibility of your requests

Please use the DCU People Helpdesk for day-to-day queries, including:

  • Leave & Absence: Annual leave, sick leave and special leave inquiries.
  • Documentation: Contracts, reference letters and employment verification.
  • Onboarding: Support for new starters and induction queries.
  • People Systems: Technical help with HR software and portals.
  • Recruitment: Application updates and hiring process queries.
  • Learning & Development: Training info, course bookings and growth support.
  • Pensions queries: Scheme info, retirement queries.
  • EDI queries: Event and policy information, wellbeing queries.
  • General Inquiries: Any routine questions for the DCU People Team.

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Log a Query via the DCU People Helpdesk

Your usual communication channels are still there for any sensitive or personal matters, but for everything else, we look forward to supporting you through our new Helpdesk!

 

 

Find Your DCU People Contact 

The new stakeholder framework introduces a more integrated and collaborative approach to how DCU People partners with the organisation. By grouping Academic, Professional and Research units into multidisciplinary pillars, the model strengthens alignment while recognising the distinct needs of each area. This pillar structure is supported by a matrix overlay that brings together Senior DCU People Leaders, embedded DCU People Partners, and aligned Centres of Expertise (COE) team members, ensuring strategic oversight, consistent quality and access to specialised expertise across the organisation.

 

Pillar 1

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DCU People Contacts

Pillar 2

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DCU People Contacts

Pillar 3

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DCU People Contacts

Pillar 4

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DCU People Contacts

Pillar 5

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DCU People Contacts


While the primary point of contact should be the relevant DCU People partner or service area, senior DCU People managers may be contacted in exceptional circumstances, including escalations, crises, or emergencies.

Please contact the DCU Senior Manager relevant to your Pillar. 

DCU People Management Team 

Core DCU People Support Teams

Full DCU People Contact List

DCU People General Queries (for external contacts)

General: askdcupeople@dcu.ie

Learning & Organisational Development: Learning.Development@dcu.ie

Equality, Diversity & Inclusion: edi@dcu.ie

DCU People Systems: systemsdcupeople@dcu.ie

Pensions: pensions@dcu.ie

Reception: reception@dcu.ie

Sick Leave: sickleave@dcu.ie

Vacancies: vacancies@dcu.ie

Garda Vetting: staffvetting@dcu.ie