Registry

Customer Service Standards

To act in a courteous, ethical and professional manner
To be honest in our approach and act with fairness
To treat those with whom we engage with courtesy, respect and dignity and expect the same treatment in return
To provide a friendly and efficient service to customers
To be aware of student confidentiality at all times
To ensure all staff are trained in quality customer service
To provide students/customers with clear and accurate information
To take responsibility for dealing with queries and provide feedback within an agreed timescale
To listen to feedback and act upon it where possible to improve our quality of service