Managing Difficult Conversations #dcufutures

Course Code: DCU035

Aims of this course:

Successfully handling difficult conversations

We're human. We get upset, frustrated, and often have complex questions or needs. We all encounter challenging situations with those we work with. Such situations can be difficult and stressful to handle. Which is why Learning & Development have developed a workshop that clearly models the skills and behaviours needed to navigate workplace challenges.

This innovative workshop aims to:

• Equip you with a toolkit for communicating confidently and building positive working relationships
• Provide you with the opportunity to rework your approach to handling difficult conversations

At the end of this workshop, you will be able to:

• Apply a three-step approach to ensure difficult conversations have successful outcomes
• Recognise ways that we communicate
• Realise the impact of our communication style on difficult conversations
• Understand the biggest challenges in providing quality services - which challenges are in your control and what you can do about them

HOW TO REGISTER FOR THIS COURSE

1. Log in to your Core HR portal 
2. Click the Learning and Development tab 
3. Type DCU035 into the Keywords search field and click Search.