Meet The Team

Rachel joined the QIO as Director in Summer 2023, overseeing all quality, institutional research and rankings-related processes that fall under the remit of the Unit.  Working closely with the Quality Promotion Committee (QPC) and University Senior Management, she plays a key role in the development and management of DCU’s quality assurance policies and procedures, ensuring alignment with relevant statutory requirements and international best practice.

As Director, Rachel has oversight of DCU’s cyclical programme of quality reviews, directs the periodic review of QA and enhancement policies and procedures, coordinates DCU’s approach to institutional research and reporting, and represents the University on several external bodies.  She is the Secretary and an ex-officio member of QPC and a member of Academic Council and Education Committee. 

Rachel has been working at DCU since 2004 and has held posts across several areas of the University, including Office of the Vice-President for Academic Affairs, Graduate Studies Office and DCU Business School.  

Jing has been working in international higher education for 15 years. She joined DCU in 2021 as the Institutional Research and Analysis Officer in the Quality and Institutional Insights Office. In this role, Jing manages all student life cycle data, conducts in-depth analysis and provides insights to Senior Management and other stakeholders on matters of strategic importance. She supports the development of a data- and evidence-based culture within the University to enhance decision-making, quality assurance and strategic planning. She creates a community of practitioners among data analytics developers and consumers to promote the application of data at all institutional levels. 

Prior to joining DCU, Jing worked for the George Washington University in Washington, D.C., U.S.A, as a program director for global executive education programs. She holds an Ed. D. in Human and Organizational Learning with a research interest in social network analysis, learning identity and performance management, and she is a lecturer in organizational behaviour. 

Nathalie has worked in Irish Higher Education Institutes for the past 7 years, joining DCU in 2021. In her current role at Dublin City University, Nathalie coordinates all processes relating to the Global University Rankings, including the implementation of the University’s Ranking Strategy and the analysis of the University’s performance across a range of ranking metrics. Nathalie established and acts as Secretary for the DCU University Rankings Strategic Advisory Group. Nathalie is integral in feeding into Senior Management strategic decision making in relation to rankings. 

Prior to joining DCU, Nathalie was Manager of the Student Finance Operations team at Trinity College Dublin’s Academic Registry where she was responsible for the day-to-day management of over 20,000 student, and 150 sponsor accounts. 

Fiona has been working in the QIO since 2005.  Fiona coordinates and supports the quality review process from start to finish, including the compilation of a unit’s self-assessment report, organisation of the on-site quality review visit and management of the quality enhancement plan post-review. Fiona has an in-depth knowledge of DCU’s Quality Review Process, and she is the primary point of contact for both internal and external colleagues involved in reviews.  She works closely with the Director of Quality and Institutional Research in coordinating the business of the Office, and she is the Recording Secretary for the University’s Quality Promotion Committee.

Fiona is also responsible for the coordination and successful delivery of the cross-university annual Quality Improvement and Development (QuID) funding programme.