Student Complaint Policy

Should you encounter difficulties during your academic studies at DCU, you are advised to follow the official Student Complaint Policy to deal with this in an appropriate manner. Please see the below link for further information on the Students Complaints & Grievance Procedure:

Student Complaint Policy

The Student Complaint Policy provides a comprehensive method for the resolution of grievances. Issues raised under it will be processed in accordance with the principles of full consultation during the process and in accordance with the general principles of natural justice and fair procedures.

This procedure must be followed when submitting a complaint about any aspect of academic processes and procedures, administrative or student support services provided by the university but does not cover the following categories:

- Complaints related to personal harassment or bullying, involving a member of DCU staff

- Appeals of grades for examinations or assessments

- Complaints about the Students’ Union

- Appeals against decisions taken by the Disciplinary Committee

- Complaints related to Campus Companies

For more information, please read through the full procedures prior to submitting a grievance.

Student Complaint Policy

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