Registration FAQs

Setting up your DCU Email Address and Password and Onboarding.

• Each new student to DCU is allocated a unique email address and password that is used to log into your DCU email, DCU systems and to register for your programme. 

• If you have previously studied at DCU and already have a DCU email address and password, you can use these details to access the system. In the event you cannot remember either your username or password, please contact Information System Services (ISS).

• Onboarding Issues: If you are a postgraduate student and are having onboarding issues please contact pgonboardingqueries@dcu.ie. If you are an undergraduate student and are having onboarding issues please contact ugonboardingqueries@dcu.ie 

While logging in for the first time, you will be prompted to set up multi factor authentication. This helps to ensure that your DCU user account has optimal security applied. More information regarding Multi Factor Authentication (MFA) can be found on the student MFA page here. Once registered for MFA, you can use this online service in future to reset your password, provided you have your username.

Useful Contacts

Some useful contacts for various queries are listed below:

How do I register online?

Technical requirements 

In order to ensure the highest level of performance when using the online registration option, the Information Systems and Services (ISS) Department recommend that you use the following configuration:

§         Broadband Internet connection 

§         Web Browser – Microsoft Internet Explorer version 6.0 or higher

§         Windows 2000 operating system or a more recent version

§         Please also ensure that “Pop-Up’s” are not blocked by your web browser.

The Information Systems and Services Department (ISS) cannot guarantee that other browsers or connection speeds will deliver the level or service required to use the online registration option. 

All students must register online with their DCU email address and password for their programme of study and their modules via the following link - https://www.dcu.ie/student-registration.shtml

For further information on the registration process, on the following webpage please click on the category of student relevant to you-  http://www.dcu.ie/registry/registration.shtml

Issues with online registration / error messages

I'm having problems logging on to online registration what can I do?

Common solutions to online registration issues for students are:

1. Email Address and password prompt doesn't appear. When logging in as a new student please ensure to use the correct link -  https://www.dcu.ie/student-registration.shtml
2. Email Address not recognised:  Please note the email address and password are case sensitive (lower case). A common error is students with names beginning with 'i' entering the number '1'.
3. Is there an error message displayed when you enter your username and password? If you are a returning student and have your username, you can use easypass to reset the password. You must have logged in to Easypass before in order to use this service. In the event you cannot remember either your username or password or have not previously logged on to easypass, please contact the ISS helpdesk at https://www.dcu.ie/iss with details of the error message or problem.
4. Is there an error message appearing when trying to login which refers to your Fees? If so please contact the Fees Office at fees@dcu.ie to pay your fees and get your record unblocked to allow you to register. 
5. Is there an error message displayed when you click 'I Accept' on the university rules and regulations. If so please contact the Registry office with your student number and details of the error message.
6. Is there a mismatch between the modules displayed on your Registration Schedule (Document with list of modules for your programme of study - see next section for details) and the 'Subject Selection' Registration page? If so please contact the Registry office with details of the error message.
7. When you choose your modules and confirm your selection, is there an error displayed confirming you have not chosen enough credits. If so, please review your module choices against the 'Registration Schedule'. If you have chosen the correct number of modules and the error is still displaying please contact the Registry with details of the error message.
8. Error message is displaying - 'No subjects are currently loaded for registration. Either you have completed your registration or no qualification registration has taken place'. You are most likely getting this error message as you did not click 'I accept' at the bottom of the Rules and Regulations screen. Please return to Step 5 of the process and click 'I Accept' before proceeding to the next step. 
9. I have transferred programme and some of the modules are not appearing on the online registration system. If you have already successfully completed modules in your previous programme, these will not display for you online and you may be entitled to exemptions. Please contact your Programme Chairperson to get confirmation of these exemptions and forward this by email to Registry to be registered for your new programme of study.

What is a Registration Schedule?

On logging in with your username and password, you will initially be directed to a registration schedule (taught programmes only, research programmes not applicable) which is the list of modules available for your programme of study (qualification) for the academic year . Please read this carefully, making a note of any optional modules you wish to take (where a choice exists), then proceed to the online registration process. 

Choosing Optional Modules:

Please check your registration schedule for your module choices before confirming your registration. Please follow the instructions of the registration schedule and ensure you register for the correct number of credits for each Semester. 

Graduate Training Element Registration (Postgraduate Research students only)

Supervisor approval is mandatory in order to register for Graduate Training Elements. It is the responsibility of supervisors and research students to agree in advance of registration what Graduate Training Elements a research student can register for in any given year. Further information on Graduate Training is available from the Graduate Research website at http://www.dcu.ie/research/graduate_research/training.shtml.

Confirmation of Module Choices

How do I know if I have registered correctly?

On Step 7 of the process, you can view your Confirmation of Module Choices. You will know you are correctly registered when you see your current academic year of study and your modules. If your modules are not displaying, then you have not clicked 'I Accept' at Step 6 of the process 'Rules and Regulations', so be sure to go back and do this.  

How can I change my modules / correct my registration for optional modules?

Students can change their optional modules free of charge through the following link www.dcu.ie/studentapps under 'My Details' from 26th September - 30th September 2022. 

I can't see my modules on Loop / Moodle. How can I fix this?

Check if you are registered correctly on Step 7 of the online registration process. You should raise the query with your lecturer to see if the module content is available. If your registration is not displaying correctly, please contact Registry to raise the question advising which modules are missing and including the module codes e.g. all, optional, BE151.

ID Validation and DCU Student ID Card

FOR SEPTEMBER 2023 INTAKE:

                      ID Validation and DCU Student ID Card

During on-campus orientation, you will collect your DCU ID card

To receive your Student ID card, you must present with proof of your student number/CAO number AND a valid form of identification 

These are the only forms of identification accepted to obtain your student ID card:

• Irish Driving License or Learner Permit (New credit card format)
• Current Valid Passport (from country of citizenship)
• Irish Public Services Card issued by the Department of Social Protection (must be accompanied with a document which contains date of birth)
• National Age Card issued by An Garda Siochana (must be accompanied with a birth certificate)
• National Identity Card for EU/EEA/Swiss Citizens

**Proof of payment or proof that grant has been approved through SUSI (www.studentfinance.ie or www.susi.ie) is required prior to receiving your student card.

Distance Learners and Postgraduate students

For distance learners and some postgraduate students who may not attend campus regularly or attend campus after 5pm, you can use the form below to apply for a Student ID card. 

Please allow between 5 - 7 working days for your card to be posted

https://www.dcu.ie/registry/id-card-application

You must be registered and have the appropriate fees paid to receive a DCU student card

For January 2024 INTAKE:

Students can call into the Registry in either Glasnevin or St Patrick's Campus to receive your DCU student ID Card. (Opening Hours can be found here)

To receive your Student ID card, you must present with proof of your student number/CAO number AND a valid form of identification 

These are the only forms of identification accepted to obtain your student ID card:

• Irish Driving License or Learner Permit (New credit card format)
• Current Valid Passport (from country of citizenship)
• Irish Public Services Card issued by the Department of Social Protection (must be accompanied with a document which contains date of birth)
• National Age Card issued by An Garda Siochana (must be accompanied with a birth certificate)
• Garda National Immigration Bureau Card (GNIB)
• National Identity Card for EU/EEA/Swiss Citizens

I didn't register online during the designated online registration period, what do I do?

If you are unable to register online during the designated online registration periods listed on the following webpage  http://www.dcu.ie/registry/registration.shtml , you must submit a query to Registry with your ID number , programme and year of study outlining the issues you are experiencing and/or error messages immediately. If this query is not received before the last date for Registration, then a Late Registration fee of €130 will apply.

My fees aren't appearing as expected

All fees queries must go to the fees office https://www.dcu.ie/fees or Email fees@dcu.ie quoting your student ID number.

Fee Receipts

All students receive Fee receipts to their email address. Sometimes these receipts can be diverted to your spam folder. If you cannot locate your fee receipt please email fees@dcu.ie quoting your student ID number.

Please click on the link below for more information regarding timetables:

https://www.dcu.ie/ovpaa/timetable-information

When you register for your modules there can be a delay of up to 24 hours before you see them appear in Loop.

If after this time you cannot see your modules please contact the relevant lecturer to ensure that the module can be viewed by students.