Academic Systems Unit
Established in 2017, Academic Systems supports the Vice President of Academic Affairs (Registrar) in exercising strategic ownership and oversight of core Academic Business Systems. Reporting to the Academic Secretary, the unit is comprised of a team of business analysts and is tasked with ensuring business processes are effectively supported via the Academic Systems within it’s remit.
Working closely with ISS and relevant business units, Academic Systems compliments and enhances existing business solutions and process expertise, giving particular consideration to:
- Understanding the business needs for all of the business area processes that make use of the systems supported by Academic Systems.
- Optimisation of those business systems and related process improvements.
Systems Support includes:
- The provision of 2nd level support in respect of relevant business solutions.
- Change Management & Upgrades and the specification and implementation of those upgrades.
- Vendor Management and (where relevant) contract management between DCU and the Vendors ensuring value for money and delivery of a quality service.
Operational Support includes:
- Coordination of and support to the Timetable & Room Booking Operational Group. Academic Timetabling in DCU works on a distributed model. Timetablers are located in each of the 5 faculties and must work together in order to produce a university wide timetable. Academic Systems coordinates and supports this process and the systems that it relies upon to deliver a Student and Staff Academic Timetable each Academic year.
Scientia Timetabling Suite of Software including:
- Syllabus+ (Timetabling Solution)
- Open Timetable (Programme, Module & Location Timetable seach)
- Connect (Integration between ITS & Syllabus+)
- Web Room Booking (Allows staff and students to book rooms across the 3 campuses)
Adapt IT Student Information System
- ITS - Student Information System
- CAO Integration
- PAC Integration
Student Application Portal (CRM Recruit)
- Staff should access the Knowledge Hub for supporting information and support contacts
- Prospective Students can refer to the Applicant Guide to the Student Application Portal
Accessing Support for above systems
To raise a service request for any of the above systems you can raise a ticket by clicking here
Olivier Kazmierczak – Head of Academic Systems
Olivier leads the Academic Systems Unit (ASU), which enables both operations and development of systems and associated services within the unit’s remit. These information systems are mission-critical and core to the business of the University. Olivier joined DCU as Head of Academic Systems in November 2022. He has over 32 years of previous experience, 24 of which in senior management positions in diverse sectors, with responsibilities spanning across department & general management, project & programme management, digital media & communication, software development lifecycles, enterprise applications, process improvement & quality management. Olivier holds 3 master's degrees: an MBA, an MSc. in Management of Information Systems, and an MEng. (”diplôme d’ingénieur”).
Aengus Gordon – Senior Business Analyst
Aengus’s primary areas of responsibility are to provide support to the Student Information System and its associated data feed, and the Timetabling & Room booking applications. His role as a Business Analyst includes systems upgrades, process redevelopment and improvement, business analysis, data analysis, requirements gathering, process mapping, ITIL framework, project initiation, project planning, project execution, project monitoring and control. He is a Graduate of TCD and DCU. He joined Academic Systems in 2017, but is a DCU employee since 1998 and has worked on various I.T. projects within the Information Systems and Services Department.
Neha Kumari - Senior Business Analyst
Neha joined DCU and Academic Systems in March 2023. Neha’s primary focus is to provide systems support to the Applications & Admissions process in the Student Application Portal. Her responsibilities include systems upgrades, process mapping, re-engineering and improvement, data workflows, business analysis, requirements management, case management and the implementation of the ITIL framework within her remit. Additionally, she oversees project initiation, planning, execution, monitoring and control. Neha has more than 7 years of experience in the IT industry and holds a master’s degree in Business Analytics from the University of Galway.
Niall O'Flanagan – Senior Business Analyst
Niall joined DCU in 2019 and re-joined Academic Systems in April 2023 after having been seconded to the Student Information System (SIS) programme. His role as a Business Analyst in DCU has afforded him the opportunity to work across the full project lifecycle and has been responsible for documenting the “as-is” and “to-be” business processes, system configuration, business & systems analysis, workshop facilitation, presenting at project design fora, system testing, training, as well as supporting the Project Management Office with various project planning activities. He is a graduate of Trinity College and has over 15 years of experience working as a business analyst in the Higher Education sector.